Keyholder (Full-time/Temp)

Missions

• Ensure a Unique Customer Experience Within Your Appartement
• Guarantee a personalized welcome to all our customers and optimal customer service
• Show proactivity, expertise, and passion
• Direct solutions for both Appartement and web (omnichannel approach)
• Use the various Sézane & Octobre communication channels to develop your product knowledge
• Share your product knowledge and sales techniques with educational skills to both customers and team members
• Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights
• Ensure quality concierge service by following the relevant procedures
• Be The Manager's Ambassador
• Have a comprehensive view of the floor to ensure an optimal customer experience
• Be available to all team members through your presence on the floor
• Lead and empower teams on a daily basis
• Communicate information necessary for business activities
• Promote cooperation within the team and between Managers
• Create group cohesion and mutual support
• Manage your team by motivating them and creating a positive and harmonious work environment
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing
• Train new team members
• Embody your role as a frontline manager by sharing team members' questions with the Managers
• Ensure The Brand Image
• Ensure teams properly embody the brand (Dress code/Attitude)
• Maintain the Appartement's appearance
• Participate in new collection implementation and training
• Ensure merchandising standards are maintained throughout the day
• Follow fashion trends and monitor competitors
• Ensure Operations And Efficiency
• Plan and organize store activity (daily schedule)
• Master Sézane policies, standards, and procedures
• Apply and enforce operational processes, particularly point of sale management (opening and closing)
• Manage specific processes (returns, exchanges, order pick-ups)
• Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience
• Ensure the safety of people and property
• Prevent inventory shrinkage

Requirements

• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity
• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example
• You are skilled at supporting and developing your team members to ensure optimal customer service
• You are an agile person with a dynamic personality to successfully carry out all these missions

Benefits

• Pay rate: $25/hr
• Plus a competitive benefits package