Keyholder (Full-Time)

Mission

The Keyholder will contribute to the next chapter of Sézane's journey. Their primary responsibilities include:

• Ensuring a unique customer experience within their Appartement
• Guaranteeing a personalized welcome to all customers and providing optimal customer service
• Show proactivity, expertise, and passion
• Direct solutions for both Appartement and web (omnichannel approach)
• Using various communication channels to develop product knowledge
• Sharing product knowledge and sales techniques with team members
• Providing recommendations and constructive suggestions to Managers
• Ensuring quality concierge service by following relevant procedures

Manager's Role

The Keyholder will also serve as the Manager's ambassador, ensuring:

• A comprehensive view of the floor to optimize the customer experience
• Availability to all team members through presence on the floor
• Leading and empowering teams on a daily basis
• Communicating necessary business information
• Promoting cooperation within the team and between Managers
• Creating group cohesion and mutual support
• Managing the team by motivating them and creating a positive work environment
• Generating enthusiasm and passion through team activities, morning briefings, and information sharing
• Training new team members
• Embodying the role as a frontline manager by sharing team members' questions with Managers

Brand Image

To ensure the brand image is upheld, the Keyholder must:

• Ensure teams properly embody the brand (dress code/attitude)
• Maintain the Appartement's appearance
• Participate in new collection implementation and training
• Ensure merchandising standards are maintained throughout the day
• Follow fashion trends and monitor competitors

Operations and Efficiency

The Keyholder will be responsible for:

• Planning and organizing store activity (daily schedule)
• Mastering Sézane policies, standards, and procedures
• Applying and enforcing operational processes, particularly point of sale management (opening and closing)
• Managing specific processes (returns, exchanges, order pick-ups)
• Training team members on point of sale use, related procedures, and best practices
• Ensuring the safety of people and property
• Preventing inventory shrinkage

Requirements

• Passionate about retail, committed to satisfying customers through service and generosity
• Proactive and supportive demeanor, leading by example
• Skilled at supporting and developing team members
• A dynamic personality to carry out all missions

Benefits

• $27 per hour
• A competitive benefits package

About the Role

Sézane recruits and values all talents, regardless of gender, age, nationality, culture, religious beliefs, or sexual orientation.