Keyholder
Torrid · St Augustine, FL · 1 wk ago
Customer ServicePart-time
About the role
Torrid is dedicated to fostering a welcoming, inclusive, and diverse workplace. Our stores provide an exceptional shopping experience for both customers and employees alike.
Responsibilities
- Collaborate with the store management team to achieve company objectives and key performance indicators (KPIs).
- Lead by example through strong selling skills and exceptional customer service, ensuring the team delivers a memorable shopping experience.
- Assist in implementing merchandise strategies and maintaining a clean, inviting, and organized store environment.
- Operate the cash register, utilizing product knowledge to drive add-on sales and enhance customer satisfaction.
- Assume managerial responsibilities when the store manager is absent, including handling store operations and managing staff.
- Work flexible hours, including evenings, weekends, and holidays.
Requirements
- Prior experience in specialty/apparel retail management, particularly in a similar role, with a track record of leading teams to success and achieving high sales performance.
- Ability to manage multiple tasks efficiently in a fast-paced environment while consistently delivering a superior customer experience.
- Flexibility to adapt to various situations, environments, and job requirements.
- Stay updated on current fashion trends and industry developments.
Physical Requirements
- Stand and walk throughout the day.
- Lift and carry items weighing up to 50 pounds.
- Reach for merchandise using various tools and equipment.
Benefits
- 50% associate discount.
- Additional monthly discount coupon.
- Access to mental health resources.
- Paid sick leave.
Pay
- Competitive salary.
- 401(k) plan with company match.
- Employee Stock Purchase Program (ESPP).
- Tuition reimbursement.
Schedule
- Flexible hours, including evenings, weekends, and holidays.