Jobs · Customer Service · Ohio

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Torrid · Liberty, OH · Today
Customer ServicePart-time

About the role

At Torrid, we celebrate every shape, every size, and every curve of our customers. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for both our customers and our employees. We are committed to cultivating a welcoming, inclusive, and diverse culture driven by a focus on open dialogue, empowerment, recruitment, training & development, and retention. We believe that inclusion of diverse backgrounds and perspectives is fundamental to our success.

Responsibilities

  • In partnership with the management team, ensure the store achieves company objectives and KPI goals.
  • Set the example for The Torrid Connection through selling skills and customer service, ensuring the team provides a shopping experience that encourages positive customer connections and loyalty.
  • Support the management team in implementing merchandise strategies while maintaining a clean, consistent, and inviting store environment that inspires customers to shop.
  • Perform register functions using sales, promotion, and product knowledge to drive add-on sales.
  • Absorb responsibility for all store operations when the management team is out of the store as acting Manager on Duty.
  • Work a flexible schedule inclusive of holidays, nights, and weekends.

Requirements

  • Previous specialty/apparel retail management experience, preferably in a similar role, with proven ability to lead teams to success and proven sales performance.
  • Flexibility to multitask in a fast-paced environment while creating an amazing customer experience.
  • Ability to stay fashion-focused and stay updated on current trends.

Physical Requirements

  • Able to stand and walk around during scheduled shifts.
  • Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 pounds.
  • Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

What You’ll Get

  • Associate discount 50% off, additional monthly discount coupon.
  • Mental health resources.
  • Sick time.
  • 401(k) with Company match.
  • Employee Stock Purchase Program (ESPP).
  • Tuition reimbursement.
  • Sick time benefit available where legally required.

Benefits

  • Flexible scheduling.
  • Opportunities for professional growth and development.
  • Comprehensive health and wellness programs.
  • Discounts on products and services.
  • Employee stock purchase program.
  • Tuition reimbursement.
  • Access to mental health resources.

Pay

The pay range for this position is $18.00 - $22.00 per hour, depending on experience and qualifications.

Schedule

The schedule for this role includes a mix of day, evening, and weekend shifts, with some flexibility to accommodate personal needs.

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