Keyholder
About the role
Torrid is committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. As a Keyholder, you'll provide support and assistance to the store management team through performing daily store opening and closing operations while offering an amazing shopping experience for our customers.
Responsibilities
- In partnership with management team, ensure store is achieving company objectives and KPI goals
- Sell skills and customer service, ensuring the team provides a shopping experience that encourages positive customer connections and loyalty
- Support management in implementing merchandise strategies and maintaining a clean, consistent, and inviting store environment
- Perform register functions, using sales, promotion, and product knowledge to drive add-on sales
- Assume responsibility for all store operations when Store Management is out of the store as acting Manager on Duty
- Work a flexible schedule inclusive of holidays, nights, and weekends
Requirements
- Previous specialty/apparel retail management experience, preferably in a similar role with proven ability to lead teams to success and proven sales performance
- Able to multitask in a fast-paced environment and create an amazing customer experience
- Flexibility and adaptability to changing environments, situations, job duties, and work schedules
- Fashion-focused and up-to-date on current trends
Physical Requirements
- Able to stand and walk around during scheduled shifts
- Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs
- Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.
Benefits
- Associate discount 50%
- Additional monthly discount coupon
- Mental health resources
- Sick time*
Pay
- 401K with Company match
- Employee Stock Purchase Program (ESPP)
- Tuition reimbursement
Schedule
- Flexible schedule inclusive of holidays, nights, and weekends
Qualifications
- Previous specialty/apparel retail management experience, preferably in a similar role with proven ability to lead teams to success and proven sales performance
- Able to multitask in a fast-paced environment and create an amazing customer experience
- Flexibility and adaptability to changing environments, situations, job duties, and work schedules
- Fashion-focused and up-to-date on current trends
Skills
- Customer service
- Merchandise strategy implementation
- Register functions
- Team leadership
- Flexibility and adaptability
Benefits
- Associate discount 50%
- Additional monthly discount coupon
- Mental health resources
- Sick time*
Pay
- 401K with Company match
- Employee Stock Purchase Program (ESPP)
- Tuition reimbursement
Schedule
- Flexible schedule inclusive of holidays, nights, and weekends
Pay
- 401K with Company match
- Employee Stock Purchase Program (ESPP)
- Tuition reimbursement
Benefits
- Associate discount 50%
- Additional monthly discount coupon
- Mental health resources
- Sick time*
Equal Opportunity Employer
We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
E-Verify Participation
Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window:
- E-Verify Poster
- Eligibility to Work Poster (Spanish)
- Eligibility to Work Poster (English)
- California Privacy Rights Act (CPRA)
- EEO Poster