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Torrid · Columbia, SC · 2 wk ago
Customer ServicePart-time
About the role
At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees. We're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.
Responsibilities
- In partnership with management team, ensure store is achieving company objectives and KPI goals
- Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
- Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
- Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
- Absorb responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
- Work a flexible schedule inclusive of holidays, nights and weekends
Requirements
- Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
- Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience
- Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
- Fashioned focused and stay on top of current trends
Physical Requirements
- Able to stand and walk around during scheduled
- Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50
- Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.
What You’ll Get
- Associate discount 50%
- Additional monthly discount coupon
- Mental health resources
- Sick time*
- 401K with Company match
- Employee Stock Purchase Program (ESPP)
- Tuition reimbursement
- Sick time benefit available where legally required
Benefits
- E-Verify participation
- California Privacy Rights Act (CPRA)
- EEO Poster