Keyholder
Torrid · San Jose, CA · 3 days ago
Customer Service$19.45–$23.1/hrPart-time
About the role
At Torrid, we celebrate every shape, every size, and every curve of our customers. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for both our customers and our employees. We are committed to cultivating a welcoming, inclusive, and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development, and retention. We believe that inclusion of diverse backgrounds and perspectives is fundamental to our success.
Responsibilities
- In partnership with management team, ensure store is achieving company objectives and KPI goals
- Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
- Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
- Perform register functions while using your sales, promotion, and product knowledge to drive add-on sales
- Absorb responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
- Work a flexible schedule inclusive of holidays, nights, and weekends
Requirements
- Previous specialty/apparel retail management experience, preferably in a similar role with proven ability to lead teams to success and proven sales performance
- Flexibility to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
- Fashion and retail are always evolving, so adaptability and the ability to handle any situation, the environment, challenges, job duties, and work schedules are key to your success
- Able to stand and walk around during scheduled hours, able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs
Qualifications
- Physical requirements (with or without reasonable accommodation): Able to stand and walk around during scheduled hours, able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs
Skills
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Knowledge of fashion and apparel industry trends
Benefits
- Associate discount 50%
- Additional monthly discount coupon
- Mental health resources
- Sick time*
- 401K with Company match
- Employee Stock Purchase Program (ESPP)
- Tuition reimbursement
Pay
$19.45 - $23.10 per hour
Schedule
Flexible schedule inclusive of holidays, nights, and weekends