key lead coordinator

About the Role

As a Key Carrier at HomeGoods, you’ll alternate between the Coordinator role and a leadership position, stepping in as Key Carrier based on store needs. This role requires open availability, including nights and weekends, and focuses on maintaining all aspects of store operations while delivering exceptional customer service.

Responsibilities

• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Act as Manager on Duty, adhering to company policy and procedure.
• Ensure the store team performs tasks in accordance with the store plan; prioritize as needed.
• Address immediate customer service issues and provide coaching to Associates.
• Exercise discretion regarding customer service policies to satisfy customers.
• Maintain accurate Associate coverage in service areas for a positive customer experience.
• Ensure Associates adhere to all operational procedures.
• Execute opening/closing procedures according to company guidelines.
• Communicate accurately and effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback.
• Provide feedback, recognition, and coaching to Associates.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem-solving skills.
• Able to effectively coach, delegate, and follow up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multitasking.
• Superior communication and organizational skills with attention to detail.
• 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount.
• Employee Assistance Program (EAP).
• Smoking cessation and bereavement support.
• 401(k) Associate contributions.
• Child care and cell phone discounts.
• Pet and legal insurance.
• Credit union membership.
• Referral bonuses.

Those who meet service or hours requirements are also eligible for:

• 401(k) match.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA).
• Health care Flexible Spending Account (FSA).
• Life insurance.
• Short- and long-term disability.
• Paid parental leave.
• Paid holidays, vacation, and sick time.
• Auto and home insurance discounts.
• Scholarship program.
• Adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Pay

This position has a starting pay range of $14.75 to $15.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.