Key Hourly Manager

About the Role

Conducts assigned management duties during scheduled shifts to ensure comfort food is served with genuine hospitality, delivering a uniquely better guest experience.

Responsibilities

• Manages through “hands-on” supervision of the restaurant, including occasional temporary non-scheduled assistance with serving, hosting, cooking, and other duties.
• Ensures staff follows established recipes and procedures.
• Helps control guest flow and monitors ticket times.
• Creates and maintains a safe and healthy work environment.
• Enforces compliance with all employment policies in conjunction with management.
• Ensures consistency in food and service to increase sales.
• Conducts 100% table visits (if applicable).
• Upholds culture and core values: passion, partnership, integrity, and fun with purpose.
• Maintains proper uniform and image standards at all times.
• Ensures cleanliness of the restaurant and safety of guests.
• Follows TIPS and OSHA guidelines during shifts.
• Works during peak business hours to set the pace in Front and Back of House.
• Maintains a safe, fun, and clean work environment for staff.

Competencies

• Accountability: Ability to accept responsibility and account for actions.
• Communication, Oral: Ability to communicate effectively with others using spoken word.
• Communication, Written: Ability to communicate in writing clearly and concisely.
• Ethical: Ability to demonstrate, conduct, and conform to a set of values and accepted standards.
• Honesty/Integrity: Ability to be truthful and credible in the workplace.
• Time Management: Ability to organize and complete work within given deadlines.
• Working Under Pressure: Ability to complete assigned tasks under stressful situations.

Work Environment

Typical restaurant environment.