Key - Holder , Orland Park

About the role

Join the Claire’s team and drive sales in a fast-paced retail environment focused on self-expression, creativity, and the latest trends. This part-time opportunity is ideal for someone who thrives on engaging with customers, delivering exceptional experiences, and growing revenue.

Responsibilities

• Crush sales goals by delivering next-level customer experiences, upselling accessories, and promoting current offers to drive revenue.
• Become a piercing expert through comprehensive training, conducting piercings, educating customers on aftercare, maintaining a sterile environment, and addressing questions or concerns.
• Maintain an Insta-worthy store with eye-catching displays, organized inventory, and easy-to-shop layouts.
• Support the Store Manager by motivating the team, sharing sales tips, and fostering a positive, high-energy environment.
• Stay up-to-date on the latest fashion and social media trends to help customers find their perfect style and suggest products that boost sales.
• Oversee store operations, including inventory management, cash transactions, visual merchandising, and promotional activities.
• Encourage customers to share their new accessories and piercings on social media, creating shareable moments.

Requirements

• At least one year of retail experience, ideally with leadership or sales-driving responsibility.
• Ability to conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• Proficiency in operating a POS system to facilitate transactions and manage sales efficiently.
• Completed some high school.
• Physical ability to stand during scheduled shifts and maneuver 11-35kg (25-75lbs).
• Ability to bend, stoop, reach, and climb ladders or step stools while placing merchandise and assisting customers.
• Strong verbal and written communication skills for interacting with customers, employees, and management.
• Strong grasp of mathematics for inventory management, sales analysis, and cash handling.
• Self-motivated, organized, and able to work alone when required.
• Passion for fashion and staying up-to-date with the latest trends.
• Ability to create a curated fashion look with products during your shift.

Skills

• Sales-obsessed with a drive to hit goals and turn browsers into buyers.
• Social and digital savvy, with knowledge of current trends and viral content.
• Customer-first mentality, focused on making customers feel confident and empowered.
• Energized by interacting with customers and providing excellent service.
• Inspired by Claire’s values: teamwork, compassion, integrity, customer delight, diversity, and self-expression.

Benefits

• Epic employee discount on the latest accessories.
• Opportunities for promotions and career growth.
• Work in a fun, fast-paced, inclusive, and supportive environment.
• For full-time employees: medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time, and paid leave.
• For part-time employees: voluntary welfare plans, 401(k) match, vacation time, sick time, and paid leave in required states.
• In Washington State, employees accrue paid sick time at the rate of 1 hour for every 30 hours worked.