Key Holder : Mercerville NJ

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Be customer ready whenever you are on the stage/sales floor
• Recommend related items when appropriate and executes S.A.L.E.S. process
• Maintain awareness of all promotions and advertisements
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Aid in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Greet every customer you make eye contact with, anywhere in the store
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
• Advise store management of any pricing errors
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Partner with store management to coach all store staff on inventory management best practices as they apply to each person’s job duties
• Partner with store management to help train visual merchandisers to maintain and update plan-o-grams throughout the store
• Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation
• Monitor all store transfers and expedite all outstanding transfers
• Responsible for opening and closing the store and securing all store assets
• Process damaged and defective goods in a timely and accurate manner
• Protect company assets by following all loss prevention procedures; train staff on same
• Maintain an open and positive relationship with store management team
• Address all safety concerns immediately
• Update store management team about the progress of the store and staff on a regular basis
• Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costellos Ace Hardware
• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly

Qualifications

• Strong leadership skills
• Ability to work in a fast-paced, demanding environment
• Excellent organization skills
• Strong written and verbal skills
• Must have reliable transportation
• Willingness to work in a team, as well as independently
• Sense of urgency and follow through are essential
• Prior work experience in a retail environment and prior management experience