Key Holder/Sales Associate

Kiehl’s Since 1851, Keyholder Who We Are

L’Oréal has been dedicated to beauty since 1851, focusing on quality, efficacy, safety, sincerity, and responsibility. L'Oréal Luxe, a part of L’Oréal, aims to provide unique products and experiences to consumers. Kiehl’s, founded in 1851, offers natural ingredients sourced globally, emphasizing personalized service and community engagement.

About the role

This position involves assisting the Store Manager in achieving sales goals, providing excellent customer service, developing customer relationships, executing short and long-term plans, maintaining a neat store, and supporting the store's business strategy.

Responsibilities

• Aid in achieving store sales goals and individual sales targets set by management.
• Deliver superior customer service and build repeat business through strong relationships.
• Execute short and long-term plans to support the store's business strategy.
• Maintain a neat and organized store, showcasing product and brand images.
• Ensure a best-in-class customer experience.
• Lead in productivity and uphold high standards of customer service.
• Absent from scheduled shifts only under exceptional circumstances.
• Support the Store Manager in meeting sales goals and individual targets.
• Enforce company policies and procedures.
• Perform opening and closing procedures for the store.
• Train new store employees.
• Implement visual directives, education selling tools, and customer service standards.
• Perform other job-related duties as assigned.

Requirements

• Previous retail or cosmetic experience preferred.
• Prior key holder experience preferred.
• Customer service experience.
• Communication and analytical skills.
• Basic computer skills.
• Willingness to work 2 closing shifts per week and 2 full weekends per month.
• High School Diploma or GED required.
• Age 18 or older.

Preferred Qualifications

• Bilingual: Spanish or Mandarin.
• Physical ability to work on the sales floor for extended periods, walk up and down stairs, and lift up to 25 lbs.

What’s In It For You

• Salary range: $17-$19 per hour.
• Access to company perks, including discounted products and learning opportunities.
• Employee resource groups and mental health/wellness programs.