KEY HOLDER

About the role

The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.

Responsibilities

• Consistently achieves or exceeds monthly sales and KPI goals
• Actively develops new clients by finding new ways to enhance and develop business
• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients
• Effectively captures client data for connecting with clients and building relationships
• Completes outreach to connect with clients on a regular basis
• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
• Upholds all brand values and relationship values
• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
• Follows through and accomplishes multiple projects and store priorities in a timely manner
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
• Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication)
• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed
• Maintains store, lunchroom, stockroom and bathroom to Company standard and compliance standards
• Demonstrates high level of quality in work, attendance and appearance
• Actively contributes to non-selling activities and loss prevention initiatives
• Actively participates in Monthly Touch Bases
• Attends all required Store Meetings
• Maintains standards of store cleanliness and organization
• Affords assistance in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Affords assistance in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
• Affords assistance in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Affords assistance in ensuring accuracy of Company in store promotions and merchandise markdowns
• Affords assistance in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
• Affords assistance in maintaining compliance to all Company Policies & Procedures
• Additional Responsibilities: Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state and federal laws
• Additional responsibilities assigned by supervisor related to your position/department

Qualifications

• Less than 20% travel may be required as necessary
• Ability to be flexible and willing to work extended hours when necessary
• Competencies: Leadership, Motivator, Results Orientated, Communication, Client Focus, Teamwork, Optimistic, Honest and Integrity, Professionalism, Adaptability, Embraces Change, Solutions orientated, Thoroughness, Organization
• Education/Experience: 2 - 5 years retail sales experience, Luxury experience preferred, Exemplary selling and clienteling skills
• Computer skills: Word, Excel, Microsoft Outlook and POS systems

Physical Demands

• In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Majority of shift requires client interaction
• Required to carry garments and packaging up to 40 pounds
• Moderate: Mostly standing, walking, bending, frequent lifting

Work Environment

• In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
• Majority of shift requires client interaction
• Required to carry garments and packaging up to 40 pounds
• Moderate: Mostly standing, walking, bending, frequent lifting