Key Holder

Average total pay: $12 - $17+ an hour (hourly base pay + uncapped tiered commission structure, based on meeting your sales goal).

About the role

Comoto Holdings is America’s largest and fastest-growing omnichannel platform in the powersports aftermarket-products industry, dedicated to advancing the experience of powersports enthusiasts across the globe. Comoto’s brands—RevZilla, Cycle Gear, J&P Cycles, REVER, and Common Tread—deliver premium products, dedicated expertise, engaging media, and passionate customer support of the powersports community through best-in-class e-commerce and retail experiences.

As a Key Holder, you would be responsible for providing every customer with a great experience. You will maintain a strong sense of product knowledge and provide customers and team members with in-depth information on product features and benefits. You would also assist with and be knowledgeable in all store operations, including opening and closing procedures, administering returns/store credit, special orders, and dividing tasks among Sales Associates.

Our 5 Core Values drive everything we do:

• Aim For The Podium: Provide an outstanding shopping experience and deliver exceptional customer service. The Key Holder serves as an essential sales leader for the store, achieving daily sales objectives.
• Take Risks; Wear a Helmet: We encourage trying new ideas and growing. Failure is part of the process, but preparation is key.
• Share The Road: We prioritize the health, safety, and wellness of our employees through our Wellness program, safety committee, and resources. Our Diversity, Equity, and Inclusion council and employee resource groups promote open communication and equity.
• Do the right thing, always. A friendly and upbeat personality is a must.
• Keep It Real: Earn an hourly base rate with the opportunity for commission on a tiered system based on meeting sales goals. Additional incentives like SPIFFS and generous employee discounts are available. Your first 5 shifts are base pay only to focus on training.
• Fuel Your Passion: Work in an industry you love! We promote from within and offer career opportunities. Represent Cycle Gear at special events like the International Motorcycle Show and motocross races. Our customers are passionate, friendly, and community-minded riders.

Responsibilities

• Maintain store aesthetics by cleaning, stocking, organizing, and following merchandising plans.
• Stay up-to-date with brand and product knowledge, company information, sales, and company-wide events to become a resource for customers.
• Serve as a sales leader, achieving daily sales objectives.

Requirements

• 1+ year of Key Holder or Sales Lead experience, or an equivalent role in retail.
• 2+ years of sales or customer service experience.
• A self-starter mentality that consistently delivers an outstanding, personalized retail experience.
• An open mind and eagerness to learn and be part of the riding community.
• Experience with computers and POS systems (particularly RetailPro).
• Motorcycle riding, knowledge, or interest (strongly desired but not required).

Benefits

• Full-time benefits include Medical, Dental, Vision, Life, and Accident insurance.
• Paid Time Off and 401K matching.
• Voluntary benefit: DailyPay, allowing secure, instant transfers of earned pay before payday (available immediately upon hire).
• Generous employee discounts on all products.
• Training and development opportunities.

Schedule

This position can be part-time or full-time.