KEY HOLDER

About the Role

St. John, established in 1962 by Co-Founder and then Chief Designer Marie Gray, is the epitome of American Luxury. The Key Holder supports store management and their team by delivering sales plans through effective execution of sales and operational tasks.

Responsibilities

• Consistently achieves or exceeds monthly sales and KPI goals
• Actively develops new clients by finding new ways to enhance and develop business
• Maintains client book (CRM) to standard and generates sales through appointments, consignment, and daily correspondence and follow-up with clients
• Effectively captures client data for connecting with clients and building relationships
• Completes outreach to connect with clients on a regular basis
• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace, and fashion trends
• Upholds all brand values and relationship values
• Communicates and successfully promotes St. John promotional programs, marketing tools, and events aimed at increasing business
• Follows through and accomplishes multiple projects and store priorities in a timely manner
• Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers, peers, and management team
• Demonstrates proper etiquette when communicating (i.e., in-person, phone, email, and written communication) and communicates effectively to develop and maintain professional relationships
• Acts as the manager on duty when scheduled, to support all business functions
• Ensures accuracy of all POS procedures and performs all POS functions accurately, professionally, and within Company guidelines
• Opens and closes the store, performing all tasks to Company standard and compliance
• Resolves client issues and requests in an efficient manner and with a sense of urgency
• Maintains store, lunchroom, stockroom, and bathroom to Company standard and compliance
• Demonstrates a high level of quality in work, attendance, and appearance
• Actively contributes to non-selling activities and loss prevention initiatives
• Actively participates in Monthly Touch Bases and attends all required Store Meetings
• Maintains standards of store cleanliness and organization
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assists in preparation, coordination, and ensuring complete and accurate physical inventory per Company guidelines
• Assists in maintaining efficient and accurate inventory control processes and backroom operations, including stockroom organization and completing shipping/receiving
• Assists in maintaining compliance with all Company Policies & Procedures and Safety Regulations
• Adheres to local, state, and federal laws
• Additional responsibilities assigned by supervisor related to your position/department
• Less than 20% travel may be required as necessary
• Ability to be flexible and willing to work extended hours when necessary

Requirements

• 2–5 years retail sales experience
• Luxury experience preferred
• Exemplary selling and clienteling skills
• Computer skills: Word, Excel, Microsoft Outlook, and POS systems

Qualifications

• Leadership
• Motivator
• Results-Oriented
• Strong Communication
• Client Focus
• Teamwork
• Optimistic
• Honest and Integrity
• Professionalism
• Adaptability
• Embraces Change
• Solutions-Oriented
• Thoroughness
• Organization

Physical Demands

• Standing, walking, and squatting the majority of the work shift
• Ability to climb ladders or stairs (depending upon store design)
• Required to carry garments and packaging up to 40 pounds
• Moderate: Mostly standing, walking, bending, frequent lifting

Work Environment

• Majority of shift requires client interaction
• Ability to work varied hours: nights, days, and weekends to support business needs