Key Holder

Key Responsibilities

• Strategically manage and promote sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals.
• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Assist with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Understand and maintain own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.
• Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Aid in the execution of all other duties as required by the store manager.

Requirements

• 1-year minimum retail management experience
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Strong communication skills and the ability to foster a customer-focused selling culture
• Fluent in Spanish and English

Qualifications

• High school diploma or equivalent
• Knowledge of retail operations and procedures
• Understanding of financial statements and basic accounting principles
• Experience with inventory management and loss prevention

Skills

• Customer service skills
• Team leadership and development
• Product knowledge and merchandising
• Financial analysis and budgeting
• Loss prevention and inventory management
• OSHA compliance

Benefits

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people

Pay

The salary will be determined based on your work location, knowledge, skills, and competencies.

Schedule

Nights, weekends, and holidays may be required.