Key Holder

Role Overview

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information; consistently add information to promote boutique relationships and sales.
• Possess strong product knowledge of the various collections.
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after-sales service techniques.
• Maintain the aesthetic quality of the store.
• Open/close boutique as required.
• Handles communication with corporate office in absence of management.
• Responsible for ensuring loss prevention procedures are followed according to protocol.
• Handle transfers in absence of management.

Qualifications

• Performance standards
• Technical requirements
• Physical requirements/working conditions
• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• High school graduate or equivalent, College degree preferred.
• Able to work open availability including nights, weekends, and holidays.
• Fluent in English and Spanish.
• Standing on the sales floor for 90% of the workday.
• Reaching to access product stored within cabinets or on shelves.
• Bending to access product stored within cabinets.
• Occasional need to use a ladder to reach product.
• Unpacking and/or lifting of large boxes that contain product.

Richemont Offers

• Richemont offers a generous compensation and benefits package for eligible employees.
• The expected hourly range is $22 - $27.
• The salary will be determined based on relevant skills and experience.