Key Holder

About the role

Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities

• Achieve preset sales objectives
• Develop network and clientele
• Capture client information; consistently adding information to further promote boutique relationships and sales
• Possess strong product knowledge of the various collections
• Provide outstanding customer service
• Develop a working knowledge of simple pen repair and after sales service techniques
• Maintain the aesthetic quality of the store
• Open/close boutique as required
• Handles communication with corporate office in absence of management
• Responsible for ensuring loss prevention procedures are followed according to protocol
• Handle transfers in absence of management

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred
• Strong understanding of Customer Service needs and customer priorities
• Ability to establish and maintain effective relationships with customers and gain their trust and respect
• Excellent interpersonal, communication and computer skills are needed
• Strong attention to detail with the ability to handle multiple tasks simultaneously
• High school graduate or equivalent, College degree preferred
• Able to work open availability including nights, weekends, and holidays
• Fluent in English and Spanish

Physical requirements

• Standing on the sales floor for 90% of the workday
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

Benefits

• Company sponsored health, dental, drug, and vision programs
• Life insurance and disability benefits
• RRSP program with employer match
• Paid time off
• Maternity leave top-up program
• Employee assistance program
• Volunteer days off to support community initiatives

Pay

Expected hourly range: $22-$26. Salary will be determined based on relevant skills and experience.