Key Holder

About the role

IT’SUGAR is looking for a fun and dynamic Retail Keyholder to join our team. As a Retail Keyholder, you will be the premier “SUGARTAINER” in charge of delivering a SWEET customer experience while promoting our brand. The Keyholder will be in charge of delivering exceptional customer service while being responsible for store duties including sales floor merchandising and maintenance, product knowledge, and register duties. At times, the Keyholder will be responsible for opening or closing the store.

What you’ll do

• Laugh out loud, dance to the music, and provide a humorous escape to our customers
• Deliver Exceptional Customer Service: Assist customers with requests and inquiries; follow our customer engagement model, SUGARTAINMENT; ensure sales floor is clean and organized while maintaining store visual standards; operate POS/register to properly cash out all customers
• Achieve Sales Goals: Follow through on customer's requests for specific items and suggests additional products; use selling skills through explaining benefits, features, prices, quality, value, and other product information
• Support Store Operations: Maintain store cash handling records; responsible for opening and closing procedures as needed; merchandise displays to visual guidelines; assist in set-up for special events and promotions; understand all Loss Prevention (LP) policies and procedures and communicate LP issues with Store Manager
• Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.
• Embody Our Core Values: Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker; display enthusiasm and cheerfulness while working collaboratively in a team environment

Requirements

• Must be 18 years of age or older
• Education: High School diploma or equivalent preferred
• Years of Experience: 6 months in a similar retail role preferred
• Willing to work a flexible schedule including days, evenings, weekends, and holidays
• Must be able to use a POS/cash register
• Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear
• Able to independently lift/move up to 25 lbs; able to lift/move up to 50 lbs with assistance
• Must be able to work alone or with the minimum amount of supervision

Benefits

• Flexible scheduling
• Career growth opportunities
• Training and Development
• 30% Employee Discount
• Perk Spot (Discounts on cell phone, travel, theme parks, etc.)
• 401k with company match beginning the 1st of the month after 60 days of employment
• Employee Assistance Program
• And More!