Key Holder
About the role
IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar. There are three major things that differentiate IT’SUGAR from other candy retailers. First is our product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic. IT’SUGAR is looking for a fun and dynamic Retail Keyholder to join our team. As a Retail Keyholder, you will be the premier “SUGARTAINER” in charge of delivering a SWEET customer experience while promoting our brand. The Keyholder will be in charge of delivering exceptional customer service while being responsible for store duties including sales floor merchandising and maintenance, product knowledge, and register duties. At times, the Keyholder will be responsible for opening or closing the store.
Responsibilities
- Deliver Exceptional Customer Service
- Assist customers with requests and inquiries
- Follow our customer engagement model, SUGARTAINMENT
- Ensure sales floor is clean and organized while maintaining store visual standards
- Operate POS/register to properly cash out all customers
- Achieve Sales Goals
- Follow through on customer’s requests for specific items and suggest additional products
- Use selling skills through explaining benefits, features, prices, quality, value, and other product information
- Maintain store cash handling records
- Responsible for opening and closing procedures as needed
- Merchandise displays to visual guidelines
- Assist in set‑up for special events and promotions
- Understand all Loss Prevention (LP) policies and procedures and communicate LP issues with Store Manager
- Perform operational responsibilities including sales floor/backroom/restroom maintenance, cleaning, mopping, etc.
- Embody core values: be Positive, Playful, Present and a Difference Maker
- Display enthusiasm and cheerfulness while working collaboratively in a team environment