Key Holder

About the role

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar. There are three major things that differentiate IT’SUGAR from other candy retailers. First is our product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic.

Responsibilities

• Deliver exceptional customer service while promoting our brand
• Laugh out loud, dance to the music, and provide a humorous escape to our customers
• Assist customers with requests and inquiries following our customer engagement model, SUGARTAINMENT
• Maintain a clean and organized sales floor while adhering to store visual standards
• Operate POS/register to properly cash out all customers
• Follow through on customer requests for specific items and suggest additional products
• Use selling skills by explaining benefits, features, prices, quality, value, and other product information
• Maintain store cash handling records
• Perform opening and closing procedures as needed
• Merchandise displays to visual guidelines
• Assist in set-up for special events and promotions
• Understand and communicate Loss Prevention (LP) policies and procedures
• Perform operational responsibilities including sales floor, backroom, and restroom maintenance, cleaning, and mopping

Requirements

• Must be 18 years of age or older
• High School diploma or equivalent preferred
• 6 months in a similar retail role preferred
• Willing to work a flexible schedule including days, evenings, weekends, and holidays
• Able to use a POS/cash register
• Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms; talk or hear
• Able to independently lift/move up to 25 lbs; able to lift/move up to 50 lbs with assistance
• Able to work alone or with minimal supervision

Benefits

• Flexible scheduling
• Career growth opportunities
• Training and development
• 30% employee discount
• Perk Spot (discounts on cell phone, travel, theme parks, etc.)
• 401k with company match beginning the 1st of the month after 60 days of employment
• Employee Assistance Program