Key Holder

Position Location: Waterside Shops at Pelican Bay

About the role

The Key Holder, in partnership with the Store Management team, will create a customer centric environment through extraordinary customer service. Partnering with all Associates to support the Company’s customer service model, brand standards and operations is expected.

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly

Qualifications

• 2-4 years of experience in retail sales
• 1 year of supervisory experience
• Availability must include nights, weekends, and holidays
• Must be 18 years of age or older
• Must be fluent in English (speak, read, write)
• Physical requirements include ability to stand and walk for an eight‑hour shift; climb a ladder; lift a minimum of 15 pounds

Skills

• Effective customer engagement skills
• High level interpersonal and communication skills

Benefits

• 401(K) participation
• Merchandise discounts
• Additional benefits for eligible Associates