Key Holder

Location: King of Prussia

The Key Holder, in partnership with the Store Management team, will create a customer‑centric environment through extraordinary customer service. Partnering with all Associates to support the Company’s customer service model, brand standards, and operations is expected.

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, ensure adequate shift coverage, and at times supervise Sales Associates.
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner.
• Maintain brand standards around cleanliness, organization, and visual presentation.
• Demonstrate an understanding of sales goals and align behaviors accordingly.

Qualifications

• 2–4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High‑level interpersonal and communication skills.
• Physical requirements: ability to stand and walk for an eight‑hour shift, climb a ladder, and lift a minimum of 15 pounds.
• Must be 18 years of age or older.
• Must be fluent in English (speak, read, write).

Schedule

• Night shifts.
• Weekend shifts.
• Holiday shifts.

Benefits

• Competitive compensation package.
• 401(k) participation.
• Merchandise discounts.
• Additional benefits for eligible Associates.