Key Holder

About the role

In partnership with the Store Management team, the Key Holder will create a customer-centric environment through extraordinary customer service. Partnering with all Associates to support the Company’s customer service model, brand standards and operations is expected.

Responsibilities

• Work closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly

Qualifications

• 2–4 years of experience in retail sales
• 1 year of supervisory experience
• Availability must include nights, weekends, and holidays
• Effective customer engagement skills
• High-level interpersonal and communication skills
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 10 pounds
• Must be 18 years of age or older
• Must be fluent in English (speak, read, write)

Benefits

• Competitive compensation package
• 401(k) participation
• Merchandise discounts
• Additional benefits for eligible Associates