Key Customer Quality Manager

About the role

The Key Customer Quality Manager supports quality needs for two strategic semiconductor customers with a global footprint. This includes new material qualifications, ongoing performance management, and continuous improvement initiatives across customer fabs in the U.S., Europe, and Asia. The role requires strong cross-functional collaboration, technical depth, and customer-facing communication skills.

Responsibilities

• Supports customer’s new material qualifications for new fabs in Germany, Arizona and Ohio
• Establishes, monitors, and reports key customer quality performance, improvement initiatives and project status
• Ensures Linde Electronics and Specialty Gases quality management practices and operational quality procedures are aligned with Linde Electronics and Specialty Gases strategies and to the satisfaction of Key Customer account(s)
• Works closely with Key Customer(s), Linde Electronics and Specialty Gases Quality as well as Linde Gas & Equipment Inc. stakeholders to maintain a quality management program that meets or exceeds all internal and external customer requirements
• Responds to customer quality questionnaires, attends customer and internal quality meetings, reports Key Customer quality performance and actions plans to internal Linde Stakeholders
• Reviews and coordinates Key Customer Supplier Procedures for AP and ensures complaints are addressed in a timely and effective manner – to include containment, root cause investigation and corrective/preventative action
• Facilitates formation of cross-functional investigation team and supports the investigation process utilizing quality tools such as Fishbone, 5 Why, Causal Tree or other disciplined problem-solving processes and present investigation findings to customers as needed
• Ensures corrective actions identified through customer complaint investigation are completed within target dates and that actions are effective in reducing or eliminating the possibility of recurrence
• Ensures recall/containment actions and procedures are considered to be effective
• Performs quality training as necessary
• Assists in new product and metrology qualifications utilizing Process Control Systems (MSA, GageR&R, etc) per Linde and Customer expectations and requirements and in product impurity SQC and LTS trend reviews for trending assignable cause and actions
• Helps ensure that no identified questionable product reaches the customer through containment actions
• Leads and coordinates Customer site/virtual audit and customer line walk preparation
• Ensures compliance to process Change and Document Control meets customer expectations
• Manages and processes Material Review Board requests and communicates to Key Customers for decision
• Champions the continuous improvement process and be a primary “change agent”

Requirements

• Bachelor’s Degree and more than five (5+) years quality experience
• More than three (3+) years electronics industry experience
• More than three (3+) years customer interfacing experience

Qualifications

• Able to communicate professionally in Korean
• ISO9001 lead auditor certification a plus
• Preference given to candidates with project management experience
• Solves problems collaboratively in a team environment

Skills

• Strong cross-functional collaboration
• Technical depth
• Customer-facing communication skills
• Professional communication in Korean

Benefits

Competitive compensation and an outstanding benefits package including health, dental, disability, and life insurance, paid holidays and vacation, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level.

Pay

$90,000 - $120,000 annually

Schedule

Remote (with domestic and international travel up to 25%)