Customer Quality Manager

About the role

Join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

Responsibilities

• Drive customer satisfaction and product reliability by ensuring every quality issue is resolved swiftly and every customer voice is heard and acted upon.
• Lead containment, root-cause analysis, and corrective actions for major customer quality escalations using 8D, 5W2H, and related methodologies.
• Act as the primary quality interface to key customers—delivering KPI updates on PPM, complaints, warranty cases, and improvement plans.
• Collect, consolidate, and channel Voice of Customer (VOC) insights to drive quality improvements across products and processes.
• Monitor warranty performance, cost trends, and recurring failure patterns, initiating deep dives and driving reliability improvements with plants and product development.
• Track and report Customer Quality KPIs and drive top improvement initiatives using structured methods (Pareto, trend analysis, CQI).
• Collaborate cross-functionally with Sales, Operations, Product Development, Service, and Supplier Quality to ensure rapid issue resolution and a unified customer approach.

Requirements

• A bachelor’s or master’s degree in engineering, Quality Management, or a related technical field.
• A minimum of 10+ years of experience in Customer Quality, Quality Engineering, Supplier Quality, or Product Support roles.
• Proven track record handling customer escalations, complaints, and major quality incidents.
• Solid understanding of ISO 9001, FMEA, 8D, and other core quality standards and tools.

Qualifications

• Technically strong quality professional with deep experience in customer-facing quality roles.
• Structured problem-solving mindset.
• The ability to coordinate cross-functional teams under pressure to deliver results.

Skills

• Experience in the pump, water technology, or industrial manufacturing industry is a plus.
• Six Sigma Green or Black Belt certification is a plus.
• Strong stakeholder management skills with experience presenting to senior customer leadership.

Benefits

The salary range for this position is $110,600 to $164,165 per year. Individual pay will be determined based on market location and the candidate’s profile. To learn more about our benefits, please visit: Grundfos Benefits.