Customer Quality Manager

Key Responsibilities

• Global point of contact for all customer sites communicating critical needs and requirements to factory teams.
• Global internal point of contact for communicating critical quality needs to customer from all Qnity ST Litho manufacturing sites.
• Prepare customer change notification letter (PCN), work with customer to resolve issues identified during their qualification testing, gather customer input on change & qualification plan.
• Investigate and resolve customer quality and performance complaints.
• Respond to customer requests for tighter control limits / specs, including data analysis, cost assessment, working with Marketing to determine final response, obtaining internal approval as required.
• Respond to customer requests regarding specification improvements and information on product manufacturing process (control plans, mfg process flow, quality systems, etc).
• Communicate with PCS and PDP product teams to drive continuous improvement.
• Implement controls identified by FMEA for specific products - ensure batch sheets & SOPs are updated; implement specifications, control limits & trend rules in SPC software.
• Review intermediate & product control charts as part of the PCS (Process Control System) process. Investigate trends in product data, determine root cause, & implement corrective or improvement actions.
• Investigate OOC product parameters with batches in production.
• Adhere to quality management systems.
• Lead Customer process and quality audits to ensure site alignment to customer requirements.
• Prepare notification and approve qualification plans for product changes that impact customer.

Preferred Qualifications

• Experience working in the semiconductor or semiconductor materials industry in a technical role is preferred. (Engineering, R&D, Quality, Fab, Manufacturing, etc.)
• Demonstrated experience using formal problem-solving methodologies such as 8D, Kepner-Tregoe Problem Analysis, QC problem-solving story, RCI, 5 why, FMEA, or others.
• Strong data analysis skills; experience using statistical tools like JMP, LIMS, MES
• Demonstrated success resolving technical challenges in a time-critical situation.
• Experience communicating with key customers with demonstrated trust and influence.

Required Qualifications

• Bachelor’s degree in Chemical Engineering, Chemistry, or related major.
• Minimum of 3 years of experience in semiconductor technologies, lithography preferred.
• Minimum of 8 years of total experience and/or equivalent education in at least one of the following areas: chemical manufacturing, process engineering, or quality.
• Excellent verbal and written communication skills along with strong attention to detail.
• Demonstrated ability to solve problems of a technical nature.
• Project management experience.
• Knowledge of QMS, SPC, FMEA and RCI techniques is required.
• Travel expectations include supplier and customer visits.