Key Accounts Specialist

Description

At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are a family‑owned, excellence‑driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members’ personal and professional growth, and rewarding performance. We live by the core values of our Diamond Philosophy: Teamwork, Productivity, Quality, and Excellence—which means consistently doing your best and always striving to do better.

Key Responsibilities

• Account Management
  • Manage and service current customer account base.
  • Support the growth plans for volume/margins set by the Key Accounts department.
  • Communicate frequently with customers key information including price changes, promotions, programs, and policies.
• Coordinate Internal Processes
  • Collaborate with different departments to meet customer orders and exceed expectations.
  • Support and manage all logistics execution for key account customers in the book of business.
  • Coordinate shipments in various Pacific locations when necessary.
• Provide Excellent Customer Service
  • Offer timely and effective assistance to key accounts customers.
  • Support and manage any inquiries, issues, or needs from customers in a timely manner.
  • Identify any additional areas of growth or service Pacific can provide to continue to develop customer relationships and profitability.
• Project Management
  • Establish and maintain relationships with internal sales personnel.
  • Learn and operate the weekly bids systems within AS400.
  • Identify and execute any additional customer project needs for management and development of the book of business.
• Additional responsibilities may be assigned as deemed necessary to support the overall goals and objectives of the position.

Education and Experience

• Minimum of three years of Retail or Food Service experience (required).
• Valid driver’s license (required).
• Ability to travel a minimum of 20% of the time (required).
• Microsoft Office Suite (Excel, PowerPoint, Word, Teams) (preferred).
• Bachelor's degree from an accredited college or university (preferred).
• Bilingual (preferred).

Physical Requirements

The physical demands described are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member must be available to work Monday–Friday during regular working hours, with occasional weekend duties. Ability to maintain a stationary position 80% of the time, with intermittent walking, standing, bending, reaching, and/or crawling. Ability to move and transport documents, equipment, or other items weighing up to 50 pounds across various locations. Capable of occasional travel as required, operating office equipment, communicating detailed instructions, and perceiving visual information for data analysis and extensive reading. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

The role is performed in a traditional office environment with standard office equipment (computers, printers, phones, etc.) in a well‑illuminated setting with quiet to moderate noise levels. Occasional travel by car or plane to regional facilities, events, or warehouse locations may be required. The employee may be exposed to subtle and mild scents related to the production facility.

Benefits

• Health insurance options, including medical, prescription, vision, dental, basic group life, and short‑term disability.
• Flexible spending accounts for health flex and dependent care expenses.
• 401(k) retirement plan with generous annual company profit‑sharing match.
• Paid time off for all regular full‑time team members, including sick days, holiday pay, vacation, and personal time.
• Employee Assistance Program – confidential professional counseling, financial, and legal assistance at no charge to team members and immediate family members.
• Product purchase program.

Compensation

Salary range: $80,000 – $85,000 per year.