Key Accounts Manager

Position Summary

Responsible for representing Steffes in the promotion and sales of Steffes products. Responsible for maintaining a factory representative image in the designated market region.

Steffes Benefit Plan

• Competitive Low Deductible/Low Out-of-Pocket Medical Insurance Plan
• Dental and Vision Insurance
• Generous 401K matching
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays + Paid Personal Days
• Employer-paid Short-Term and Long-Term Disability Insurance
• Mental Health & Wellbeing Resources
• Paid Military Leave
• Education Assistance Program
• Paid Paternity Leave
• Paid Bereavement Leave
• Paid Jury Duty Leave
• Employer-paid Virtual Physical Therapy Program

Steffes Core Values

• Trust: Promote growth and long-term success by making wise decisions with trust as an essential component.
• Respect: Unleash creative talents of our diverse workforce by treating each other the way we would like to be treated.
• Teamwork: Believe people achieve much more by working together.
• Integrity: Follow through and keep our word while being open, honest, ethical, and fair.
• Safety: View our co-workers as family members of our business and strive to ensure safety for all.
• Humility: Recognize and appreciate strengths and contributions beyond one’s self. Be modest, genuine, and authentic.

Key Responsibilities

• Establish contact with existing accounts and understand and grow their product business with Steffes.
• Work with new customers to establish relationships and increase business for Steffes.
• Establish appropriate field management in sales territory.
• Establish contacts, promote, and sell Steffes products, and follow up as needed.
• Maintain customer master files and follow up records.
• Participate in regional trade shows demonstrating the Steffes product line.
• Aid in the development of promotional materials.
• Aid in the development and implementation of a marketing program for assigned region.
• Stay abreast of market trends.
• Work with engineers regarding new products and/or changes.
• Obtain the knowledge needed to understand the sale, application, and use of Steffes products.
• Project future expenditures for the fiscal budget.
• Participate in the Steffes product training agenda, as required.
• Submit updates of activity in area (quotes, sales, etc.) and weekly sales reports.
• Provide sales projections for assigned region.
• Maintain a positive work atmosphere by acting and communicating in a collaborative manner with customers, suppliers, co-workers, and management.
• Helps company meet its Strategic, Quality, and Safety objectives.
• Other duties may be assigned.

Core Expectations

• Customer Service: Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
• Environmental, Health, Safety (EHS): Perform work in compliance with EHS training and identified procedures/standard work. Report any EHS incident or concern to your supervisor immediately. Cooperate and contribute to the overall success of the EHS program.
• Quality: Participate in job-specific training. Complete work as indicated by standard work, processes, and/or procedures. If your work can’t be completed as required, notify your supervisor immediately for guidance.
• Conduct: Demonstrate and support the Steffes Code of Conduct.
• Policies and Procedures: Demonstrate and support Steffes Policies and Procedures by: Using tact, sound judgement, and maintaining a professional attitude in communication and relationships with others. Striving to deliver the best quality in daily work. Promoting a positive image of Steffes and its products. Being timely and punctual in attendance and following all policies and procedures.

Job Requirements/Qualifications

• Bachelor’s degree in business administration, marketing or engineering
• 5+ years of outside sales experience
• Travel will be required – up to 25%
• Working knowledge of personal computers and software including word processing and spreadsheets

Important Personal Attributes

• Good telephone etiquette
• Thorough
• Patience
• Well organized
• Service oriented

Functional & Cognitive Requirements of Position

• Must have the ability to lift 50 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 20 pounds.
• Must have the ability to climb ladders and/or stairs.
• Must have the ability to stoop, crouch, kneel, and bend.
• Must have the ability to handle, feel, and grip for some activities.
• This role may be subject to internal and external environmental conditions.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.