Key Accounts Manager

About the role

We are currently seeking a Key Accounts Manager. This position will manage the overall relationship with key customers and be responsible for all aspects of our business from business development through program execution.

Responsibilities

• Report on and drive profitability of existing contracts.
• Ensure compliance with contractual requirements.
• Monitor and maintain profitable contracts at assigned accounts in line with company strategy.
• Develop and ensure good relationships at various Customer organizational levels, both Commercial and Technical.
• Propose, get approval, and achieve yearly objectives (revenues, EBITDA, performance, etc.).
• Prepare and present monthly updates to report progress with respect to yearly objectives.
• Prepare and deliver presentations to the client, having researched their business and requirements to satisfy both internal and external cadence.
• Work as part of a team and closely with other departments within the organization to drive performance in quality, schedule, and profitability.
• Manage a team within the commercial organization of Contract administrator(s).
• Adept to adopting a lean approach to support the commercial organization looking for ways to drive efficiency.
• Prepare complete New Product Introduction Kick Offs to support start of programs.
• Complete forecasting of customer sales and support of the SIOPs process.
• Control and manage changes and project risks on a continuous and pro-active basis.
• Ensure the preparation of claims and assertions going to customer and support negotiations.
• Balance Company and Customer needs across all project activities.
• Frequent interface with plant General Managers and COE’s to understand performance on all programs.
• Serve as primary contact with the customer for coordination of requirements and project performance reporting.
• Ensure that complete customer requirements are provided to Engineering, Operations, Supply Chain and Quality and that all activities support project needs.
• Recommend and develop solutions to complex problems to achieve program requirements.
• Assist with special projects and participate on process improvement teams as requested.

Requirements

• Bachelor’s Degree in Engineering or Business Management or the equivalent combination of education, training, and experience.
• Minimum 2 years of experience in the aerospace industry as a Customer Service Representative, Program Manager, Project Manager, Lead Engineer or Production Manager.
• Experience with Project Management tools such as Gantt charts, project scheduling and staffing plans.
• Experience in multiple disciplines is a plus.
• Familiarity with manufacturing of complex assemblies.
• Proficiency in Microsoft Office.
• Familiarity with MRP systems and other production scheduling methods required.
• Ability to quickly learn new and complex systems.
• Ability to utilize various team management tools.
• Ability to work in a dynamic environment with multiple priorities and shifting time requirements.
• Must be able to promote a participative, team-oriented environment, working with customers (both internal and external), all employees, vendors, and others in a professional and respectful manner.
• Demonstrate attention to detail.
• Able to manage time effectively.
• Must model desired employee and leadership behaviors.
• Adept to managing change.
• Able to set and meet goals.
• Able to identify and develop talent.
• Able to give and receive feedback well.
• Proven ability to successfully facilitate change.
• Excellent communication skills and be able to communicate clearly and professionally, both orally and in writing.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical materials, and governmental regulations.
• Ability to write reports, business correspondence, work instructions and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and vendors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to deal with several abstract and concrete variables.
• Ability to compile and present data in a format that facilitates information sharing and decision making.
• Ability to facilitate team improvement activities spanning multiple processes with diverse teams in various geographical areas.

Qualifications

• Education: Bachelor’s Degree in Engineering or Business Management or the equivalent combination of education, training, and experience.
• Experience: Minimum 2 years of experience in the aerospace industry as a Customer Service Representative, Program Manager, Project Manager, Lead Engineer or Production Manager.

Skills

• Project Management tools: Gantt charts, project scheduling and staffing plans.
• Manufacturing of complex assemblies.
• Microsoft Office proficiency.
• MRP systems and other production scheduling methods.
• Lean approach to support commercial organization.
• Team management tools.
• Dynamic environment with multiple priorities and shifting time requirements.
• Professional and respectful behavior.
• Attention to detail.
• Time management.
• Facilitating change.
• Effective communication.
• Problem-solving.
• Data analysis.
• Team improvement activities.

Benefits

• 401(k) retirement savings plan with a percentage company-match contribution.
• Competitive wages.
• Paid holidays.
• Paid time off.
• Medical, dental, vision, life, and accidental insurance.
• Short-term disability.
• Long-term disability.
• Employee assistance plan — for access to counseling, consulting, and other community resources.
• Wellness program.
• Tuition assistance.

Pay

Commensurate with experience.

Schedule

N/A