Key Accounts Manager

About the role

As a Key Accounts Manager with billing responsibilities, you will play a crucial role in driving business growth, maintaining strategic relationships, and ensuring accurate and efficient billing processes for key accounts. Your focus will be on account management and leading a team of Key Accounts Specialists to deliver exceptional results.

Responsibilities

• Lead and manage a team of Key Accounts Specialists, providing guidance, support, and mentorship.
• Set performance targets, conduct performance evaluations, and identify training and developmental needs.
• Develop strategic account plans that outline objectives, growth targets, and action plans for each key account, including setting key performance indicators (KPIs).
• Build and nurture relationships with key decision-makers at client organizations.
• Collaborate with cross-functional teams, such as sales, marketing, operations, and finance, to align strategies and ensure seamless delivery of products/services to key accounts.
• Facilitate communication and coordination among teams to meet client expectations.
• Oversee the billing process for key accounts, ensuring accuracy and timeliness.
• Collaborate with finance and accounting teams to establish billing procedures, resolve billing discrepancies, and address customer billing inquiries.
• Manage the financial aspects of key account management, including revenue forecasting, budgeting, and profitability analysis.
• Work closely with the finance department to track revenue and expenses related to key accounts.
• Stay up to date with industry trends, market conditions, and competitors' activities; gather market intelligence to identify potential threats or opportunities within key accounts.
• Analyze key account performance metrics, such as revenue growth, customer satisfaction, and retention rates.
• Provide regular reports to senior management on the status of key accounts, highlighting achievements, challenges, and recommendations for improvement.
• Serve as a key point of contact for senior executives within the company.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• Bachelor’s Degree (required).
• 7+ years of experience managing workflows and generating business (required).

Skills

• Excellent interpersonal and leadership skills.
• High proficiency in Microsoft Office.
• Ability to process and retain highly technical information.
• Extensive operational knowledge and experience.
• Ability to work well under pressure to meet deadlines.
• Ability to work in a fast-paced, collaborative team environment.
• Working knowledge of quality system requirements.
• Ability to multitask and manage more than one client account.
• Very strong interpersonal, presentation, communication, and negotiation skills.