Key Accounts Credit Collection Specialist

We need to output only HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only if posting has real specific content. Remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the posting. Key parts: - Intro about KONE: description of company, mission, etc. That could be "About the role"? Actually "About the role" is typical heading for description of role. But we have a company overview. Could treat as "About the role" or maybe "About KONE"? The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those headings if content exists. We have responsibilities listed extensively. We'll put under

Responsibilities

with

• each bullet. We have qualifications: "The ideal candidate for this position must possess excellent interpersonal skills..." plus "Desirable Qualifications" list. Also "Proficiency in SAP, Microsoft Access (Credit Strategies), and Microsoft Excel is required..." etc. So we can combine into Requirements/Qualifications/Skills sections. The instruction says we can have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to use. We have "Requirements" maybe for mandatory qualifications. "Qualifications" maybe for desirable. "Skills" maybe for specific skills like SAP, Excel, etc. But we can also combine. We have Pay: "The national average hiring range for this role is $83,000 – 124,000. KONE Annual Bonus plan at 10% Target Incentive based on achievement of company goals and individual goals." That's pay info. So we should include Pay section. We have Benefits: list of many benefits. So Benefits section. Schedule: "This role will support the entire country and therefore will operate on a remote basis. We welcome and encourage applicants residing anywhere in the United States." Also "This role has been categorized as a remote position." So schedule could be remote work. But schedule heading maybe for work schedule (e.g., full-time, hours). Not given. However we have remote basis. Could treat as Schedule? Might be better to not create Schedule if no explicit schedule like "Full-time", "40 hours/week". The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Schedule: we have remote basis but not schedule like hours. Might be considered schedule? The phrase "operate on a remote basis" is about location, not schedule. Could still be considered schedule? Probably not. Safer to omit Schedule section. About the role: we could include a brief paragraph summarizing the role: "We are looking for our next Key Accounts Credit Collection Specialist, where you will be responsible for collecting and driving National Account KPIs, National Account billing processes, establishing processes and controls over the National Account contract and collection process. This role will support the entire country and therefore will operate on a remote basis." That's substantive. So we can have About the role. Now we need to strip boilerplate: The intro about KONE history, mission, etc. That's company overview, not role-specific. Should we include? It's substantive but not about role. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." However we need to decide if company overview is considered substantive for the job posting. It is part of the posting. Usually we keep it under About the role or maybe a separate "About KONE" but not in allowed headings. Since allowed headings list does not include "About the company". We could incorporate into About the role section as context. That seems acceptable. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to delete lines like "*Beware of Recruitment Scams*", "KONE is an equal opportunity employer...", "Read more on www.kone.com/en/careers/", etc. Also the repeated paragraphs about culture, benefits repeated later. We need to keep benefits only once. We need to ensure we don't include duplicated benefit list. The posting includes benefits list twice? It appears first list after "Just some of our many benefits include:" then later a paragraph about benefits again? Actually after the benefits list, there is more culture description. We'll keep benefits once. Now we need to format HTML. Structure:

  About the role

  ... (company overview + role summary)

  Responsibilities

  • ... each responsibility
  ...

  Requirements

  ... mandatory qualifications

  Qualifications

  ... desirable qualifications

  Skills

  ... specific skills like SAP, Excel, etc.

  Benefits

  • ... each benefit

  Pay

  ... salary range and bonus

  We must not include sections with placeholder text. All have content. Now we need to extract the exact responsibilities list from the posting. Let's copy responsibilities section: "Responsibilities Responsible for conducting monthly Accounts Receivable reviews for each National Account (present to RCCM/Region Controller/NAM), and take a leadership role to drive, actively (directly) collect and support collection activities. Collaborate with the National Account Manager to understand the current account state, past due items, and the root cause of non-payment, and develop and follow up on agreed-upon actions to resolve (which actions NACCS will take, and which actions NAM will take).Responsible for overseeing monthly revenue recognition to ensure National Accounts are billed according to the established release criteria (Work order in place, Purchase order, certified payroll, properly funded, time ticket, etc.) and partner with SSC Billers/Supervisor to ensure the account is being billed according to established criteria, and monthly NQR backlogs and Maintenance billing blocks are minimized.Utilize HighRadius as the system of record for collection activities by actively managing assigned worklists on a daily basis and documenting all collection efforts, customer communications, payment commitments, disputes, escalations, and account notes in a timely and accurate manner to support effective account management, compliance, and reporting requirements.Prepare and validate supporting documentation for customer account write-off requests, including research, account analysis, approvals, and required backup documentation. Submit complete write-off packages to the appropriate Cash Application department for processing and maintain records of all submitted requests.Review, validate, and compile supporting documentation for vendor invoices, ensuring accuracy of coding, appropriate approvals, and alignment with company policies. Submit completed invoice packages to the appropriate Accounts Payable department for processing.Prepare and distribute the Monthly Collections Dashboard Report, Monthly Key Account Aging, Spares Aging, including key performance indicators (KPIs), aging trends, write-off activity, collection performance, cash collections, and other metrics required by management.Responsible for understanding and driving third-party billing submittal and billing processes for National Accounts and developing core competency with key 3rd party systems (Service Channel, Arriba, Verisae, PayModeX, OB10(Government), etc.). Develop monthly controls to ensure monthly invoicing is being submitted to 3rd party websites prior to the contractual deadline, customer notes are updated in SAP (for Branch reference) and follow-up is occurring to ensure billing is processed and payment will follow.Responsible for ensuring proper application of National Account payments and performing account reconciliations to properly identify legitimate over/underpayments and take the necessary action to resolve them.Responsible for streamlining and ensuring Yearly National Account escalation occurs according to contractual terms (Maintenance and Billing rates). Responsibility to assist with managing, directing, and maintaining a professional National Account collection infrastructure in accordance with KONE goals, policies, and procedures for receivables, payment terms, retention management, asset protection management, and process integrity.Responsible for evaluation and interaction with 3rd party collections, bankruptcy, bonding, liens, internal legal department, and external attorneys.Assure the creditworthiness of potential new NA customers (pre-tender) using D&B reporting and past payment history for existing/recent customers.Other duties as assigned." We need to split into sensible bullet points. Could keep as one long paragraph but better to split at each "Responsible for" or similar. We'll create bullet points for each distinct responsibility. Let's parse: 1. Conducting monthly Accounts Receivable reviews for each National Account (present to RCCM/Region Controller/NAM), and take a leadership role to drive, actively (directly) collect and support collection activities. Collaborate with the National Account Manager to understand the current account state, past due items, and the root cause of non-payment, and develop and follow up on agreed-upon actions to resolve (which actions NACCS will take, and which actions NAM will take). 2. Overseeing monthly revenue recognition to ensure National Accounts are billed according to the established release criteria (Work order in place, Purchase order, certified payroll, properly funded, time ticket, etc.) and partner with SSC Billers/Supervisor to ensure the account is being billed according to established criteria, and monthly NQR backlogs and Maintenance billing blocks are minimized. 3. Utilize HighRadius as the system of record for collection activities by actively managing assigned worklists on a daily basis and documenting all collection efforts, customer communications, payment commitments, disputes, escalations, and account notes in a timely and accurate manner to support effective account management, compliance, and reporting requirements. 4. Prepare and validate supporting documentation for customer account write-off requests, including research, account analysis, approvals, and required backup documentation. Submit complete write-off packages to the appropriate Cash Application department for processing and maintain records of all submitted requests. 5. Review, validate, and compile supporting documentation for vendor invoices, ensuring accuracy of coding, appropriate approvals, and alignment with company policies. Submit completed invoice packages to the appropriate Accounts Payable department for processing. 6. Prepare and distribute the Monthly Collections Dashboard Report, Monthly Key Account Aging, Spares Aging, including key performance indicators (KPIs), aging trends, write-off activity, collection performance, cash collections, and other metrics required by management. 7. Understanding and driving third-party billing submittal and billing processes for National Accounts and developing core competency with key 3rd party systems (Service Channel, Arriba, Verisae, PayModeX, OB10(Government), etc.). Develop monthly controls to ensure monthly invoicing is being submitted to 3rd party websites prior to the contractual deadline, customer notes are updated in SAP (for Branch reference) and follow-up is occurring to ensure billing is processed and payment will follow. 8. Ensuring proper application of National Account payments and performing account reconciliations to properly identify legitimate over/underpayments and take the necessary action to resolve them. 9. Streamlining and ensuring Yearly National Account escalation occurs according to contractual terms (Maintenance and Billing rates). Assist with managing, directing, and maintaining a professional National Account collection infrastructure in accordance with KONE goals, policies, and procedures for receivables, payment terms, retention management, asset protection management, and process integrity. 10. Evaluation and interaction with 3rd party collections, bankruptcy, bonding, liens, internal legal department, and external attorneys. 11. Assure the creditworthiness of potential new NA customers (pre-tender) using D&B reporting and past payment history for existing/recent customers. 12. Other duties as assigned. Now Requirements: "The ideal candidate for this position must possess excellent interpersonal skills to effectively engage with individuals at all levels, including management, administrative staff, and KONE customers. Additionally, a strong ability to read and comprehend contracts is essential. The role requires a proactive, hands-on approach to problem-solving, emphasizing practical solutions and active involvement in addressing challenges. Demonstrated leadership and teamwork abilities are essential,