Key Account Specialist- Onboarding

What You’ll Do

• Manages a book of business consisting of New Small Account Onboarding Projects.
• Creates and presents professional client project status presentations that meet Galls LLC guidelines.
• Creates and maintains professional project plans that meet Galls LLC company technology for each onboarding project assigned to them.
• Immediately escalates to Key Account Manager and Galls LLC leadership all missing information, issues, risks, or blockers and provides options for solutions to these for consideration.
• Manages without formal authority all project functional stakeholders, the client, and the client’s team to meet all scope and timeline expectations.
• Ensures all new client contractual requirements are met including working with KAM to ensure appropriate inventory levels at time of launch, Value Added Services (VAS) applications, branch operations education and preparedness, distribution center operations and preparedness, customer service team operations and preparedness, eQuip set up and testing.

What You Bring

• Demonstrated ability to manage a project.
• Demonstrated excellence in customer service.
• Able to work independently and lead without formal authority.
• Excellent communication skills (written, verbal, active listening), presentation skills, and professional behavior.
• Demonstrates ability to identify risks and issues before they occur and implement problem-solving and solutions design.
• Extremely attentive to detail.
• Highly skilled in organizational techniques and time management.
• Highly skilled in managing without formal authority.
• Maintains a consistently professional and positive attitude despite a highly stressful and deadline driven working environment.
• Strong ability to communicate with all levels and diversity of client’s and internal stakeholders.
• Ability to oversee conflict between employees or other departments in a professional manner.
• Expert level in Microsoft Office Suite specifically PowerPoint, Excel, Outlook, and Word.

What We Offer

• Excellent medical/dental and vision coverage—Eligible 1st day of the month after start date.
• 401(k) retirement plan with company contribution (because you will retire someday).
• Flexible benefits—choose what you like, ignore the rest.
• Generous employee discount.
• Vacation and Personal Time.
• Paid Holidays.
• Tuition reimbursement.
• Daily Pay; up to 50% of your pay.
• EEO/Disability/Vets.