Key Account Specialist
Position Summary
The Key Account Specialist (KAS) is a remote role responsible for driving sales in low/mid-tier customers and differentiating FFF's portfolio of services, solutions, and products. The KAS has expert knowledge of FFF's products and therapeutic categories, including blood plasma products, vaccines, dermatology, branded pharmaceuticals, and other products. The KAS will be responsible for territory sales objectives and support FFF customers within a broad range of assigned customer segments, including but not limited to IDNs, Hospitals, Medical Groups, Specialty Clinics, and Infusion Centers. KAS customer calls are completed through various methods (primarily phone & virtual, some at conferences & in person).
Essential Functions and Duties
Commercial Strategic Initiatives & Priorities - Understand and implement FFF priorities and deliver excellent customer service to all assigned customers. Fully execute the operational & transactional elements of the role. Grow business in assigned territory by focusing on low/mid-sized customers not being serviced by other FFF sales teams.
In-depth Customer Insight and Needs Identification - Ability to execute sales tactics, assess opportunities and implement solutions that meet customers' needs.
Account Planning - Support business planning and coordinated team selling efforts in large customers by working with FFF field sales teams and sales leadership. Develop and maintain relationships with key influencers & decision makers in assigned accounts.
Sales Call Execution - negotiate mutually beneficial outcomes, striving for excellence with the sales call. KAS customer calls are completed through various methods (primarily phone & virtual, some at conferences & in person).
Measure Business Results & Customer Relationships - KPIs and scoring progress, developing customer advocates, customer experience, team selling.
Develop and maintain partnerships with internal teams and key stakeholders within Commercial Operations, RNI and others.
Work closely with Customer Service/AR for new account set-up and receivables management.
Utilize standard computer software systems for daily tracking of sales; follow up on orders, review account status, pricing, allocations and credit information.
Adheres specifically to all company policies & procedures, Federal and State regulations, and laws.
Always represent the Company in a professional manner and consistent with the FFF values.
Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
Education, Knowledge, Skills and Experience Required
Education: Bachelor’s Degree in a related field of study; or four (4) years relevant experience in lieu of degree.
Required Experience: Four (4) years of successful industry related sales experience for non-degreed candidates. This can include inside / outside sales experience in related customer segments or Customer Care experience.
Preferred Experience: Experience managing territory sales and growth targets. Direct experience in targeted customer types (IDNs, SP, Med Grps, etc).
Required Skills: Exceptional communication skills (verbal, written and phone). Exceptional sales skills and relationship building skills. Working knowledge and application of Microsoft Office, etc. Balanced judgment and sound decision-making abilities.