Key Account Specialist

Your Main Responsibilities

• Prepare daily invoicing for Key account customers
• Ensure all Billings (EI and NI) are completed timely and in accordance with Key Customer contract terms and conditions
• Responsible for accuracy of key customers special billing rates
• Upload invoices to 3rd party billing platforms and provide required documentation including but not limited to work orders, purchase orders and time tickets as required
• Responsible for driving improvement in DSO, Bad Debt Expense and AR Aging
• Continually check invoice status in 3rd party platforms and resolve rejected invoices or invoices placed on hold by key customers
• Involve key account managers, district offices and liaise directly with key customers to resolve key customer account invoice disputes. Set timeframes for resolution and monitor for completion
• Communicate with key customers discuss discrepancies, investigate complaints, verify accuracy of charges, correct errors in accounts and confirm payment date
• Provide statement of account to customers, Key Account managers and others upon request
• Escalation of disputes to management as needed

What You Bring

• Accounting/Finance/Business Administration or Associate Degree with additional work experience in billing or collections is required
• 2-5 years general work experience

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays
• Tuition Reimbursement - Eligible after 6 months of service
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption
• A wide range of development opportunities to boost your professional and leadership growth