Key Account Specialist

About the role

Qualified candidates for this position will provide excellent Account Management including contract review, lead time, backlog reporting, scorecard data and measurements.

Responsibilities

• Provide customer support for delivery status updates
• Team Player who builds relationships with internal and external customers
• Primary customer contact for order management and expediting
• Work with other functions to manage the customer orders, expedite orders, and recover late orders
• Manage expectations between customers and TMS on lead times, expedites requests, and product availability
• Work with appropriate resources to improve processes
• Manage customer portals
• Manage customer scorecards
• Report to upper management on account on time delivery status, quality score, and customer disposition

Qualifications

• Positive can-do attitude
• Organized and personable
• Strong negotiation and problem-solving skills
• Strong verbal and written communication skills
• Ability to collaborate with customers and coworkers
• Promote positive team atmosphere
• Familiar with ERP systems – preferably Oracle
• Experience working in a manufacturing environment a plus
• Minimum 2-year degree or equivalent work experience
• Minimum 3 years’ experience in sales and/or customer service