Key Account Operations Manager

About the role

The Key Account Operations Manager (“KAOM”) is a critical member of the Semiconductor Key Accounts Team who supports the sales operations of the Key Account activity. She/He interacts with Key Account Managers, the factories, customers, and their contractors.

Responsibilities

• Exercise of judgment, discretion, and tact in all business matters and business relationships is required.
• Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.
• Participation in and contribution to teamwork within the organization is required.
• Collects, analyzes data relevant to delivery performance.
• Works with the Customer Success team to ensure maximum delivery performance.
• Collects sales forecast data or information from the customer, analyzes the data and processes it and forwards it to the appropriate organization.
• Organizes monthly OTD scorecard review meetings with internal stakeholders.
• Prepares material for the Supplier Performance Scorecard.
• Analyzes Supplier Performance and makes recommendations for improvement with the organization and management.
• Analyzes customer operating procedures.
• Receives Key Account requests for compliance with customer requirements or industry directives and works with the factory for implementation.
• Interacts with the Customer, primarily Commodity or Supplier Business Manager, Quality Engineers. The KAOM is the first level escalation contact for Supply Chain on-time-delivery (OTD) matters, Customer Success and Service colleagues, and factories personnel in the USA, Europe, and Asia.

Qualifications

• Strong organizational and creative problem solving skills with a strategic mindset.
• Good understanding of, or be able to learn quickly, the Semiconductor capital equipment sector and their requirements.
• Existing customer network with the key Semiconductor OEMs is preferred.
• Prior experience and good understanding of vacuum technology is preferred but not mandatory.
• Requires a bachelor’s degree; minimum of two to three years of experience with the Semiconductor industry, preferably with OEMs.
• The ability to communicate in English verbally and in writing is essential. Bilingual in Vietnamese preferred.
• Superior Math Skills Required.
• Proven ability to multitask and thrive in fast-paced settings while maintaining a structured and disciplined approach to managing major customer accounts.
• Advanced proficiency in Microsoft Excel, including the ability to create and maintain analytical tools for evaluating customer data such as forecasts, consumption trends, and performance metrics.
• Skilled in developing data-driven planning recommendations to support customer-specific programs and initiatives.