Key Account Manager National Account Program

About the role

As a Director of Key Accounts at Kuehne+Nagel, you will play a critical role in driving growth, delivering value, and strengthening relationships within the evolving logistics market. You will act as a trusted advisor and advocate within Kuehne + Nagel, taking full ownership of key customer relationships.

Responsibilities

• Serve as the primary relationship owner for strategic customer accounts, acting as a trusted advisor and advocate within Kuehne + Nagel
• Develop and execute account strategies, including value propositions, RFQs, and tender responses in collaboration with internal teams
• Identify and drive new business opportunities to expand customer footprint, build a strong pipeline, and achieve high win rates
• Lead structured business reviews with customers, aligning on priorities and driving continuous improvement through new ideas and solutions
• Collaborate with global, regional, and national account teams to ensure consistent and effective customer representation
• Share best practices and contribute to global Key Account Management initiatives and sales efforts
• Maintain account performance, including volume, profitability, pipeline, and financial metrics, ensuring accurate reporting and timely action
• Oversee the successful transition of new business to operations, ensuring all customer requirements and service commitments are met

Requirements

• Proven experience managing key accounts within logistics, supply chain, or a related industry
• Strong strategic thinking and consultative selling skills
• Ability to build and maintain long-term customer relationships at senior levels
• Track record of driving revenue growth and delivering measurable business results
• Excellent communication, collaboration, and stakeholder management skills
• Strong analytical and performance management capabilities

Qualifications

• Master's degree in Business Administration, Supply Chain Management, or a related field (or equivalent experience)
• Minimum of 10 years of relevant experience in sales, logistics, or supply chain management
• Experience working with cross-functional teams and stakeholders at senior levels
• Strong understanding of logistics principles and best practices
• Ability to manage multiple projects and priorities simultaneously

Skills

• Strategic thinking and consultative selling skills
• Customer relationship management
• Account management and development
• Business development and opportunity identification
• Collaboration and teamwork
• Financial analysis and performance management

Benefits

• Competitive total rewards package including health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles
• Opportunities for excellent training programs and career mobility
• A dynamic global work environment

Pay

Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Schedule

Kuehne+Nagel offers a flexible schedule to accommodate the needs of our employees.