Key Account Manager, Long Term Care (Midwest Region)

About the Company

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and developing differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer’s disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish.

About the Role

The Long-Term Care (LTC) Key Account Manager (KAM) will drive LTC commercial activities for assigned geographies in accordance with sales and marketing strategies. This role is responsible for building brand and company awareness while supporting product adoption across approved indications. The LTC KAM will develop and execute strategic business plans across regional and national long-term care accounts to optimize patient access, product adoption, and business growth. This role serves as a key member of the LTC field leadership and primary commercial lead for key stakeholders within LTC pharmacy networks, integrated delivery systems, regional healthcare organizations, skilled nursing facilities, behavioral health organizations, and affiliated healthcare providers.

The KAM will collaborate cross-functionally with Sales, Market Access, Medical Affairs, Trade, Marketing, and Operations to drive performance and strengthen strategic partnerships in the LTC channel.

Responsibilities

• Develop and execute strategic account plans for targeted LTC customers and pharmacy organizations.
• Identify opportunities to expand product utilization and increase market share within accounts.
• Deliver compelling customer engagement activities across both virtual and live settings.
• Build and maintain executive-level relationships with key decision-makers, including:
  • LTC Pharmacy Leadership
  • Medical Directors
  • Consultant pharmacists
  • Health system administrators
  • Behavioral health leadership
  • IDN Stakeholders
• Deliver compelling clinical and business presentations tailored to customer needs.
• Promote within approved labeling in a comprehensive, fair, and ethical manner consistent with industry- and company-specific legal and regulatory guidelines and policies.
• Operate in full compliance with company policies, industry regulations, and healthcare laws.
• Develop strong customer relationships by understanding the customer’s needs.
• Serve as a resource to customers and staff regarding payer policies and processes (e.g., eligibility and benefit verification, prior-authorization, and appeals/denials).
• Support education and awareness of market access and reimbursement dynamics, including payer requirements, pharmacy fulfillment processes, patient access programs, and reimbursement tools.
• Communicate territory activity in an accurate and timely manner as directed by management.
• Provide feedback to sales and commercial leadership, LTC sales colleagues, marketing, market access, and other internal departments about the changing environment and results.
• Successfully complete all training classes in a timely manner.
• Complete administrative duties in an accurate and timely fashion.
• Manage efforts within assigned promotional budget.
• Attend medical congresses and society meetings as needed.
• Ensure timely access for patients through patient services and savings programs support.
• Overnight travel as indicated by the needs of the business.
• Frequent driving, including extended periods of time behind the wheel.
• Additional responsibilities as assigned.

Requirements

• Bachelor’s degree from an accredited college or university.
• 10+ years of top-performing pharmaceutical, biotech, healthcare, or LTC account management experience.
• Experience managing complex health systems, institutional, or LTC customer relationships.
• Strong understanding of reimbursement, formulary access, and healthcare delivery systems in the LTC market.
• Launch experience strongly preferred.
• Must live in the territory's geography.
• Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals.
• Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment.
• Comfortability with uncertainty and high expectations.
• Patient support services experience a plus.
• Strong digital marketing aptitude.
• Strong interpersonal, presentation, and communication skills.
• Frequent driving, including extended periods of time behind the wheel.
• Prolonged sitting and standing as part of daily job functions.
• Ability to lift and carry up to 30 lbs regularly.
• Overhead reaching required to close and secure liftgates or similar equipment.

Pay

The anticipated salary range for this role is $190,000 - $215,000. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity, and location.

Benefits

Axsome offers a competitive employment package that includes an annual bonus, significant equity, and a generous benefits package.