Key Account Manager, Long Term Care (West Region)

About the role

Axsome Therapeutics is currently searching for a field based Long-Term Care (LTC) Specialty Account Manager (SAM) to drive LTC commercial activities for an assigned geography by executing marketing strategies to ensure a successful launch and make a meaningful difference through the execution of commercial activities.

Job Responsibilities and Duties

• Develop and execute strategic account plans for targeted LTC customers and pharmacy organizations.
• Identify opportunities to expand product utilization and increase market share within accounts.
• Deliver compelling customer engagement activities across both virtual and live settings.
• Build and maintain executive level relationships with key decision makers including:
  • LTC Pharmacy Leadership
  • Medical Directors
  • Consultant pharmacist
  • Health system administrators
  • Behavioral health leadership
  • IDN Stakeholders
• Promote within our approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry- and company-specific legal and regulatory guidelines and policies.
• Operate in full compliance with company policies, industry regulations, and healthcare laws.
• Develop strong customer relationships by better understanding the customer’s needs.
• Serve as a resource to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials).
• Support education and awareness of market access and reimbursement dynamics, including payer requirements, pharmacy fulfillment processes, patient access programs, and reimbursement tools.
• Communicate territory activity in an accurate and timely manner as directed by management.
• Provide feedback to sales and commercial leadership, LTC sales colleagues, marketing, market access, and other internal departments about changing environment and results.
• Successfully complete all training classes in a timely manner.
• Complete administrative duties in an accurate and timely fashion.
• Manage efforts within assigned promotional budget.
• Attend medical congresses and society meetings as needed.
• Ensure timely access for patients through patient services and savings programs support.
• Overnight travel as indicated by the needs of the business.
• Frequent driving, including extended periods of time behind the wheel.

Qualifications / Requirements

• Bachelor’s degree from an accredited college or university
• 10+ years of top performing pharmaceutical, biotech, healthcare, or LTC account management experience
• Experience managing complex health systems, institutional, or LTC customer relationships
• Strong understanding of reimbursement, formulary access and healthcare delivery systems in the LTC market
• Launch experience strongly preferred
• Must live in the territory's geography
• Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals
• Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment
• Comfortable with uncertainty and high expectations
• Patient support services experience a plus
• Strong digital marketing aptitude
• Strong interpersonal, presentation, and communication skills

Pay & Benefits

The anticipated salary range for this role is $190,000 - $215,000. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package.