Key Account Manager- Large Format Packaging (Remote- United States)

Key Responsibilities

• Serve as the primary commercial contact for assigned accounts, providing proactive, high-touch service.
• Build and maintain relationships with procurement, packaging, and supply chain stakeholders.
• Lead customer-facing activities including business reviews, pricing discussions, and product line or development reviews.
• Monitor customer scorecards, OTIF performance, and compliance requirements; drive internal service improvements.
• Develop and execute annual strategic account plans aligned with IPL Schoeller’s Large Format Packaging strategy.
• Identify and secure growth opportunities across existing and new accounts, including customer conversions.
• Manage forecasts, demand trends, and sales pipelines in partnership with Sales Operations, Customer Service, and Supply Chain.
• Support pricing strategy through quote preparation, margin analysis, and execution of approved pricing actions.
• Collaborate with Operations, Engineering, Supply Chain, Finance, and Customer Service to ensure customer requirements are met.
• Coordinate cross-functional efforts for new product introductions, engineering changes, and packaging updates.
• Partner with the Senior Sales Director on forecasting, budgeting, and executive reporting.
• Utilize ERP and CRM systems to manage opportunities, quotes, and performance reporting.
• Track customer KPIs, market trends, and competitive activity to inform strategic recommendations.
• Lead issue resolution and support continuous improvement initiatives focused on customer experience, data accuracy, and profitability.

Qualifications

• 5+ years of experience in account management, sales, or commercial roles supporting large CPG customers.
• Experience in manufacturing, packaging, consumer durables, or other product-based industries preferred.
• Strong analytical skills with experience evaluating sales trends, pricing, and margins.
• Proven ability to work cross-functionally and manage multiple priorities.
• Excellent communication, presentation, and relationship-building skills.
• Proficiency with ERP and CRM systems (IFS experience a plus).
• Willingness to travel up to 50% across North America.