Key Account Manager - Indirect

About the role

Overall goal: Coordinate with Commercial Manager to maximize customer satisfaction while maintaining accurate and complete account information. Cultivate strong, long-term relationships with existing customers to ensure their satisfaction, retention and loyalty.

Role Objectives: 100% customer satisfaction. Meet or exceed budgeted sales. Ensuring no customer and internal line downs. Ensure one hundred percent [100%] on time delivery performance. Ensure one hundred [100%] on time invoicing, within 24 hours of delivery. To execute the company policy. To ensure full compliance with legal OSHA and ISO requirements.

Responsibilities

• Foster and strengthen relationships with key customers to enhance TEQ, CPX, Tooling customer retention and satisfaction.
• Support in the development and adherence to TEQ, CPX, Tooling Sales Budget including GP1.
• Proactive communication with team regarding changes in schedule that may adversely impact meeting or exceeding TEQ, CPX, Tooling Sales Budget.
• Support the preparation of new business quotations by utilizing standardized quoting templates.
• Ensure the accurate receipt and acknowledgement of customer purchase orders and contracts.
• Ensure knowledge of BOMs, Drawings and Technical Specs.
• Solve issues identified by COSS with PO discrepancies with Customers.
• Manage the full lifecycle of sales orders, including preparation, dispatch through the ERP system, collection and maintenance of shipping documentation, and timely invoicing.
• Contracted pricing Agreements to be shared with COSS for ERP System update.
• Lead the successful implementation of new projects by coordinating with the Business Development, Sales, and Operations teams, ensuring seamless execution and customer satisfaction.
• Some travel may be required to meet with Customer; local or on install sites.
• For managed line of business, serve as the primary point of contact for all vendorrelated commercial communications, ensuring clear and effective interaction.
• Leverage customerdriven forecasts to support the planning and demand management of TEQ, CPX, Tooling related projects.
• Utilize existing tools and systems to assist in the creation and management of vendor purchase orders.
• Generate raw materials demands to be shared with COSS based upon forecasts and project timelines.
• Provide Purchasing direction to COSS for SAP execution.
• Submit SAP purchase orders Vendors.
• Solve issues identified by COSS with PO discrepancies with Vendors.
• Collaborate with European and Chinese teams to coordinate and expedite vendor purchase orders, ensuring ontime delivery.
• Monitor order progress and resolve issues through regular communication with vendors via email and phone.
• Vendor Contracted pricing Agreements to be shared with COSS for ERP System update.
• Partner with the COSS and TEQ supervisors to coordinate the inbound shipment process, ensuring timely delivery of goods.
• Ensure proper receipt of goods in the ERP or tracking systems, adhering to established procedures and accuracy standards.
• Assist with AP invoice preparation as necessary.
• Wear required Personal Protective Equipment [PPE].
• Participate in company sponsored safety training.
• Follow safe work practices.
• Report unsafe/hazardous conditions.
• Comply with the company’s Health, Safety, Environmental, and Quality [HSEQ] Policy, E002.
• General Work on continuous improvement of all facets under your responsibility and document results.
• Selfdevelopment.
• Any other duties for which you are deemed capable of by senior management.

Requirements

• Proficient in MS Office Suite
• Knowledge and understanding of ERP systems
• Strong written and verbal communication skills