Key Account Manager I

Sales & Client Support

To oversee client inquiries via phone, email or other means.

To track acknowledgment and response quality to key clients.

To respond to or delegate non-sales client inquiries (outside of general tracking, quotes).

To identify resource efficiencies (i.e., client email groups/distribution groups and compile relevant marketing assets for BD efforts).

To track key account news (i.e., alerts) to identify engagement and/or growth opportunities.

To work across departments to generate metrics and reports for key accounts as needed.

To identify potential opportunities and work with the sales team.

To provide support to the sales team as needed.

Pricing & Operations Support

To collaborate with the Operation team to deliver transportation and/or warehouse solutions to our clients.

To assist in preparing RFPs, RFQs, RFIs, and client presentations.

To prepare and follow up on quotes for key clients to secure the opportunity.

To conduct project-based tasks such as research and data assembly through interdepartmental collaboration.

To recommend and implement process improvements to drive profitability and efficiency.

To assist in shipment origination or warehouse fulfillment, as needed.

To continually look to implement better processes, procedures and/or automation.

Requirements & Skill Requirements

A bachelor’s degree required or equivalent experience.

2+ years' experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience.

1+ years of freight quoting, pricing.

Customer service experience.

Advanced skills with Microsoft Office products (excel, word, outlook, ppt).

Key Competencies

Ability to plan and effectively set priorities for implementation.

Proven analytic and problem-solving skills in a time-sensitive, logistics environment.

Excellently meets deadlines and demonstrates superior time management skills.

Natural ability to multi-task in a fast-paced work setting with a strong attention to detail.

Superior communication skills and an ability to motivate people with an emphasis on listening skills.

To relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization.

Demonstrates ability to work in a client-centric setting.

To be flexible as priorities shift.

Consistent in follow-up and follow-through.

Highly motivated team player with an outgoing and positive work attitude.

Credible with a high level of personal integrity.

Adaptive to ICAT’s core values.

Physical Demands & Work Environment

Most work is performed indoors in an office setting (or warehouse setting).

A flexible approach to work, due to clients’ needs and project support requirements.

Regularly use hands to type, handle, or feel.

Required to use close, distance, color, and peripheral vision, depth perception and can focus.

Must have clear, easy to understand oral communication ability.

To push, pull, lift, carry, or maneuver weights up to 20 pounds (update as required).

Able to sit for prolonged periods. May occasionally need to stoop, climb, or squat.

Supervisory Responsibilities

No.

Travel

Some travel may be required (by air and car) to support multi-site national operations.

Location

Hybrid out of our Tolleson, AZ office.

Salary Range

$68,510 - $80,600.