Key Account Manager I

Description To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. To provide client services and sales support for identified accounts or specific salesperson, as assigned. Create and support the development of new business opportunities from those same clients. Exceed our customers’ expectations at all times. Essential Duties And Responsibilities Sales & Client Support Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients Exception handling and internal escalations as neededResponding to or delegating non-sales client inquiries (outside of general tracking, quotes). Identifying resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts) Track key account news (i.e., alerts) to identify engagement and/or growth opportunitiesWorking across departments to generate metrics and reports for key accounts as neededIdentifying potential opportunities and work with the sales teamProvide support to sales team as needed Pricing & Operations Support Collaborate with the Operation team to deliver transportation and or warehouse solutions to our clientsAssist in preparing RFPs, RFQs, RFIs, and client presentationsPrepare and follow up on quotes for key clients to secure the opportunityConduct project-based tasks such as research and data assembly through interdepartmental collaborationSupport the development of SOPs for key clientsRecommend and implement process improvements to drive profitability and efficiencyAssist in shipment origination or warehouse fulfillment, as needed Continually look to implement better processes, procedures and/or automationOther emergent duties and projects that may be requested in support of ICAT’s fast-paced environment Requirements Qualifications & Skill Requirements Bachelor’s degree required or equivalent experience2+ years' experience in logistics and/or freight forwarding operations and account management, Or equivalent education and experience1+ years of freight quoting, pricingCustomer service experienceAdvanced skills with Microsoft Office products (excel, word, outlook, ppt) Key Competencies Ability to plan and effectively set priorities for implementation Proven analytic and problem-solving skills in a time-sensitive, logistics environmentExcels at meeting deadlines and demonstrates superior time management skillsNatural ability to multi-task in a fast-paced work setting with a strong attention to detail Superior communication skills and an ability to motivate people with an emphasis on listening skillsAbility to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organizationDemonstrates ability to work in a client-centric setting Ability to be flexible as priorities shift Consistent in follow-up and follow-throughHighly motivated team player with an outgoing and positive work attitudeCredible with a high level of personal integrityAdaptive to ICAT’s core values Physical Demands And Work Environment Most work is performed indoors in an office setting (or warehouse setting)Flexible approach to work, due to clients’ needs and project support requirementsRegularly use hands to type, handle, or feelRequired to use close, distance, color, and peripheral vision, depth perception and can focusMust have clear, easy to understand oral communication abilityAbility to push, pull, lift, carry, or maneuver weights up to 20 pounds (update as required)Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squat Supervisory Responsibilities: No Travel: Some travel may be required (by air and car) to support multi-site national operations Location: Hybrid out of our Tolleson, AZ office Salary Range: $68,510 - $80,600