Key Account Manager, Consumer Business Unit

Job Purpose

The Key Account Manager (KAM) is responsible for driving long-term profitable growth and achieving budgeted sales and profit objectives across assigned customer accounts.

Key Responsibilities

• Develop and execute long-term account strategies aligned with SWF business objectives and growth initiatives
• Build strong relationships with customers and internal cross-functional partners including Product Management, Marketing, Supply Chain, Customer Service, Field Support, Finance, and Operations
• Evaluate customer needs and identify profitable growth opportunities through assortment, pricing, promotions, merchandising, and new product initiatives
• Maintain extensive knowledge of customer assortments, category performance, market share shifts, competitive activity, and pricing strategies
• Support development of business cases, presentations, and strategic recommendations for both internal and external stakeholders
• Lead and support initiatives designed to drive sales growth, including promotional programs, pricing strategies, product launches, field support initiatives, and omnichannel marketing efforts
• Own achievement of budgeted sales and profit objectives for assigned accounts
• Monitor performance against forecasts and adjust strategies as needed to achieve objectives
• Help negotiate promotional programs and customer agreements to maximize sales and profitability
• Continuously gather and share marketplace intelligence related to products, competitors, consumers, pricing, promotions, and industry trends

Requirements

• Bachelor’s degree required, preferably in Business, Marketing, or related field
• 1+ years of sales, account management, category management, or related business experience preferred

Knowledge, Skills & Abilities

• E-Commerce & Technical Skills: Comfortable learning and managing customer backend systems and online product content platforms; strong proficiency with data analysis, reporting, and Microsoft Office tools
• Interpersonal & Communication Skills: Strong relationship-building and communication skills; proactive, responsive, collaborative, and customer-focused
• Analytical & Financial Acumen: Fact-based decision maker with strong analytical and problem-solving skills; ability to interpret financials, sales trends, consumer insights, and market data to drive strategic recommendations
• Selling & Business Development: Demonstrated strengths in solution-based selling and utilizing data to drive growth opportunities; ability to present strategic recommendations and influence customer decisions
• Strategic & Conceptual Thinking: Innovative and creative thinker with the ability to develop customer-focused solutions; ability to identify new opportunities and differentiate SWF within the marketplace

How We Work to Deliver a Best Experience

• Our Culture: We do the right thing, always
• Cultural Behaviors: Empowerment - We trust our people; Ownership - We take 100% responsibility for our roles actions, and results; Leadership - We all lead by example and talk direct with respect (DWR); One Team - We are One Springs Team; Customer First - We consider our customers' needs before every decision; Continuous Innovation - We are constantly learning, innovating, and improving; Speed - We define priorities and operate with a sense of urgency and agility