Key Account Manager

About the role

Responsible for managing a portfolio of largest and/or most politically sensitive commercial, industrial and municipal customers. Influences and advises key customers on natural gas and electrical related issues including account management, collections, products and services, and large project management. Promotes sales of natural gas and electricity, and responsible for the promotion of company programs and projects and managing trade allies and nonresidential customers. Provides technical support and data analysis, interpret load information data and policy interpretation. Continuous learner which results in ability to promote new emerging energy technologies such as Batteries and Micro-grids. Functions as team lead for various customer and internal projects and initiatives. Leads negotiations with customers on a variety of tariff, rate and service issues. Leads contracts from initial to executed state. Supports company emergency restoration efforts in lead roles. Insures company and customer compliance from a policy, safety and regulatory standpoint. Frequent interaction with internal and external Senior Leadership.

Requirements

• Masters in Business Administration is a plus, or minimum 10+ years directly related technical utility experience requiring business customer interaction
• Skilled communicator with effective influencing skills
• Ability to work to targets and tight deadlines
• Confident decision maker
• Strong customer service skills
• Contract negotiation skills
• Working knowledge of company tariffs
• Accomplished in public speaking
• Professional executive level account/portfolio management skills
• Strong technical aptitude
• Fluent in company computer applications—SAP/Microsoft Office Suite
• Able to work independently and in a team environment
• Experience managing challenging customer situations
• Independently solve complex problems applying math and technical knowledge
• Able to lead and guide complicated projects (project management)

Preferred Qualifications

• B.S. degree in Engineering, Marketing, Math or equivalent

Competencies

• Global view of the Business — Advanced
• Achieving Results and Continuous Improvements — Advanced
• Initiative — Advanced
• Innovation & Creativity — Advanced
• Flexibility & Globalization — Advanced
• Customer Focus — Expert
• Communicating & Influencing — Advanced
• Team Work — Advanced
• Team Management — Competent
• Developing Others — Competent

What We Offer

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways

Salary range: $116,640 – $145,800, dependent upon experience and location.