Key Account Manager

Responsibilities

• Develop effective and specific account plans to ensure revenue target delivery and balanced growth.
• Build and maintain relationships with new and existing customers to drive strategy through the organization.
• Act as a trusted advisor by establishing positive relationships based on knowledge of customer requirements and dedication to value (counsel, expertise, solutions, and implementation).
• Understand each customer's technology footprint, strategic growth plans, technology strategy, and competitive landscape; review public information (e.g., executive appointments, earnings statements, press releases) to stay updated on industry trends.
• Lead account relationships, prospect profiling, and sales cycles; ensure accounts become Trintech references.
• Develop and deliver comprehensive business plans addressing customer priorities and hurdles using Strategic Value Assessments, benchmarking, and ROI data.
• Maintain a rolling 4-quarter pipeline with proper CRM hygiene.
• Collaborate with Customer Success, Product, Support, Professional Services, Partners, and channels to funnel pipeline into assigned accounts; keep customers informed about product releases and upgrade opportunities.
• Identify customer needs and engage technical resources as required.
• Own renewal negotiation and coordinate with Customer Success to secure customer renewals.

Requirements

• Minimum 3 to 5+ years of experience with a consistent track record of managing Fortune 500 accounts and/or selling into the office of the CFO and/or CIO.
• Ability to work optimally in a team environment, acting as a liaison with Sales, Legal, Professional Services, Engineering, Product, Customer Success, and Marketing.
• Strong understanding of office finance, financial systems, and SaaS.
• Strong business acumen.
• Effective listening skills.
• Excellent problem-solving, interpersonal, and conflict management skills.

Degree in Finance, Accounting, or Business preferred but not required.

Benefits

• Open paid time off.
• Hybrid schedule.
• Comprehensive healthcare and wellness programs.
• 100% company-paid volunteer time.
• 401k with a company match.
• Pet Insurance.
• Tuition/Continuing Education reimbursement program.

Trintech is committed to fostering a culture rooted in core values: Humble, Empowered, Reliable, and Open.