Key Account Manager

About the Role

Perdue Office Interiors, a Suddath company, is seeking an accomplished Key Account Manager to lead major customer accounts, including Steelcase global accounts. This is a highly visible role focused on managing key relationships, driving project execution, and ensuring an exceptional customer experience from initial request through final project closeout. The Key Account Manager will serve as the primary point of coordination between customer stakeholders, Steelcase global account teams, and Perdue’s internal design, project management, procurement, installation, and customer experience teams. The ideal candidate is organized, relationship-driven, detail-oriented, and comfortable managing complex account activity in a fast-paced, customer-focused environment.

Responsibilities

Account Management & Customer Experience

• Lead major account relationships with customer stakeholders across facilities, workplace, procurement, real estate, and operations teams.
• Build trusted relationships through responsiveness, accountability, and consistent follow-through.
• Maintain a thorough understanding of customer standards, Steelcase global account requirements, processes, locations, and priorities.
• Act as the customer advocate within Perdue and coordinate resources to ensure successful outcomes.

Project Execution

• Manage the execution of projects ranging from small service requests to major workplace initiatives for large enterprise accounts.
• Coordinate design, project management, procurement, installation, and customer experience teams.
• Monitor schedules, budgets, specifications, lead times, and installation milestones.
• Proactively identify and resolve risks before they impact the customer.
• Lead project closeout activities, including punch list resolution, final customer communication, documentation, warranty coordination, and post-installation follow-up.
• Ensure consistent execution across regional offices and branch locations.

Daily Service & Operational Support

• Coordinate repairs, warranty claims, assessments, reconfigurations, exchanges, and furniture moves.
• Manage day-to-day work orders with urgency and attention to detail.
• Track open requests and communicate status updates proactively.
• Ensure service issues are resolved accurately and efficiently.

Reporting & Communication

• Lead customer meetings, project reviews, and status updates.
• Prepare account reports, project summaries, and performance reviews.
• Maintain accurate records and documentation.

Requirements

• 5-10+ years of experience in commercial interiors, workplace solutions, contract furniture, facilities management, project management, architecture, design, construction, or a related industry.
• Experience with Steelcase, Steelcase global accounts, Steelcase dealer environments, and/or contract furniture is strongly preferred.
• Experience supporting large enterprise customers, major accounts, and multi-location account portfolios is highly desirable.

Skills

• Exceptional organization and attention to detail
• Ability to manage multiple projects and priorities simultaneously
• Strong project coordination and execution capabilities
• Outstanding customer service and communication skills
• Ability to work effectively across cross-functional teams
• Problem-solving and decision-making skills
• Proficiency with Microsoft Office applications
• Strong knowledge of CRM, order management, project tracking, reporting, communication, and documentation platforms
• Ability to calculate and review basic project-related figures, including quantities, pricing adjustments, budgets, percentages, lead times, schedules, and cost estimates
• Ability to interpret and compare project specifications, order information, service requests, and financial details
• Excellent written and verbal communication skills
• Ability to analyze customer needs, account priorities, project requirements, schedules, budgets, risks, and operational constraints

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees; biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

Schedule

No travel required.

Working Conditions

Cubicle working environment. Noise level in the work environment is usually moderate.

• Stand: Under 1/3 Time
• Walk: Under 1/3 Time
• Sit: Over 2/3 Time
• Use hands to finger, handle, or feel: Over 2/3 Time
• Reach with hands and arms: 1/3 to 2/3 Time
• Climb or balance: None
• Stoop, kneel, crouch or crawl: Under 1/3 Time
• Talk or hear: Over 1/3 to 2/3 Time
• Taste or smell: None

The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms.