Key Account Manager

Position Summary

The Key Account Manager is a strategic partner to RevSpring’s most important and complex customers. This role is responsible for building trusted relationships, understanding each customer’s business, and helping customers achieve greater value from RevSpring’s products and services. Key Account Managers serve as the customer’s primary advocate within RevSpring.

Primary Responsibilities

• Build trusted relationships across the customer organization, from executives to product users.
• Develop a deep understanding of the customer’s business, priorities, challenges, workflows, and desired outcomes.
• Serve as a trusted advisor who brings insight and recommendations, not simply updates.
• Establish a consistent engagement strategy tailored to each account.
• Take direct responsibility for the health, satisfaction, and retention of assigned accounts.
• Maintain awareness of customer leadership changes, business initiatives, and evolving priorities.
• Represent the customer’s goals, concerns, and experience across RevSpring.
• Clarify ownership, urgency, expected outcomes, and next steps.

Required Qualifications

• Experience managing strategic, enterprise, or complex customer relationships.
• Strong relationship-building skills across executive, operational, and technical audiences.
• Experience owning customer retention, satisfaction, or account health.
• Ability to develop deep expertise in complex software products and workflows.
• Strong business acumen and the ability to connect customer needs to product capabilities.
• Excellent communication, presentation, discovery, and facilitation skills.
• Strong analytical, problem-solving, and organizational abilities.
• High degree of ownership, curiosity, judgment, and self-motivation.
• Ability to travel as needed.

Preferred Qualifications

• Experience in healthcare technology, patient engagement, payments, revenue cycle management, or enterprise SaaS.
• Experience leading executive business reviews, strategic account planning, or renewal strategies.
• Bachelor’s degree or equivalent professional experience.