Key Account Manager

Job posting closes November 14, 2026.

About the role

Responsible for the retention, expansion, and overall satisfaction of the most influential and strategic commercial and industrial customers. This position requires a mindset that includes an Economic and Business Development focus and approach to Customer Experience. Responsible for proactively managing and being ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, and building long-term business relationships and partnerships with executive-level decision makers. This position will interface with engineers, account managers and representatives within the Customer Services group, the Energy Efficiency group, the Economic Development group and various departments within the operating company and as necessary with the Corporate National Account organization to meet stated goals and objectives.

Responsibilities

• Establishes and maintains high-level relationships with key decision makers of the OPCO's most complex and influential assigned strategic account customers; responsible for the retention, expansion, and overall satisfaction of that client base.
• Provides a single point of contact within the AEP organization to resolve critical issues with key decision makers within the operating company.
• Proactively manages and is ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive-level decision makers, new service issues, and various account management initiatives.
• Interfaces with engineers, the energy efficiency group, the Economic Development group and various AEP and operating company business units to meet stated goals and objectives.
• Develops strategies to market a variety of products and services to customers in various identified industry segments.
• Develops a program of work to conduct marketing outreach to these customers, including prioritization of outreach, key targets for the various services and product offerings, value propositions, etc.
• Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.
• Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.
• Promotes and supports operating company energy conversion programs with assigned key accounts.

Requirements

Education: Bachelor's degree in Finance, Business, Engineering, Communications or other related field.

Experience: 8 years experience in customer account management, business or economic development. Utility industry experience preferred.

Licenses/Certifications: Advanced degree or professional certification required (e.g., Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), Masters Business Administration (MBA), Juris Doctorate (JD), Certified Associate Project Manager).

Other requirements:

• Demonstrated communications and presentation skills.
• Excellent written and verbal communications skills.
• Must be able to travel to various locations for extended periods and work late into the evenings.
• Must possess demonstrated ability to successfully build strategic internal and external relationships, possess political acumen, and display strong initiative to manage resources, projects and issues across business units, committees and task forces (both internal and external to the Company).
• Demonstrated successful leadership.

Benefits

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of employees. At AEP, we're more than just an energy company — we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities.

Pay

Compensation Grade: SP20-007

Compensation Range: $87,633.00 - $151,132.50

Physical Requirements

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.