Key Account Manager

Responsibilities

• Identify expansion opportunities across divisions, plants, and business units within assigned accounts.
• Develop relationships with multiple decision-makers beyond the primary operational contact.
• Increase overall wallet share and service penetration within each assigned company.
• Present full PLS capabilities (“PLS Casino”) including all modes and value-added services.
• Support onboarding of new locations and divisions.
• Conduct in-person customer meetings on a cadence aligned with account opportunity.
• Lead Quarterly Business Reviews (QBRs) and executive-level touchpoints.
• Act as escalation point for both the customer and Account Executive.
• Collaborate with Account Executives to ensure growth initiatives do not disrupt day-to-day operations.
• Monitor account performance metrics and identify areas for strategic improvement.
• Develop and execute strategic account growth plans for assigned customers.
• Increase brand awareness and corporate alignment across the customer organization.
• Sure profit objectives for assigned accounts are satisfied.
• Work cross-functionally with Operations, Capacity, and sales groups to support account expansion.
• Other duties as assigned or requested.

Qualifications

• 3+ years of experience in 3PL brokerage or account management.
• Ability to travel for in-person customer meetings.
• Knowledge of the transportation and logistics industry.
• Strong relationship-building and executive communication skills.
• Demonstrated success expanding revenue within existing customers.
• Strategic planning and organizational skills.
• Experience working with multi-location or decentralized organizations.
• Strong collaboration skills working alongside Account Executives and cross-functional teams.
• Bachelor’s degree or equivalent experience.